Generali
Generali – The Candidate is part of the GOSP Workplace team with focus of the O365 and Collaboration Services, reporting to Workplace Division Head to deliver high quality, reliable IT Collaboration services (e.g. eMail, Sharepoint, Legal Mail) to Users serviced by GOSP and to manage the Generali Group O365 tenant using and leveraging on Group Workplace standards in respect of security policies.
S/He is responsible, as GOSP Workplace O365 & Collaboration Department to design, implement and run the Target Operating Model for Workplace O365 & Collaboration services for the Countries serviced by GOSP.
The Workplace O365 & Collaboration Manager is accountable and responsible for:
- Running and continuous improving of Workplace O365 & Collaboration Services in respect of i) Group Policies, ii) contracted SLAs Vs GOSP served Legal Entities and iii) internal OLA vs other GOSP divisions; the responsibility and the accountability include all Countries and services in scope of the Target Operating Model including:
- Office365 Tenant Management for GOSP and non GOSP Legal Entities;
- Office365 Products Support;
- Exchange on-prem and on-line;
- Share Point on-prem and on-line;
- IIS – Internet Infrastructure Services;
- Other Collaboration Tools (e.g. fax, legal eMail).
- Maintaining and constantly reviewing the Group Workplace O365 & Collaboration Services Catalogue and Standards to guarantee that they are: i) fulfilling company needs, ii) aligned with best-of-breed SLAs and market standards, iii) applied with limited and justified exceptions throughout all GOSP served legal entities, iv) maximizing the reduction of GHG emission towards the achievement of the Group Sustainability Targets.
Designing, Deploying, Running and Continuous improvement of the Workplace Target Operating Model and extend it to all Countries serviced by GOSP to implement standardization and exploit efficiency through economies of scale and scope
Main tasks for Workplace O365 & Collaboration Manager are:
- Plan, organize, engage the Workplace O365 & Collaboration central but geographically distributed team to deliver department responsibilities and targets;
- Collaborate with the GOSP Workplace End-Point Management and User Help-Desk teams to deliver and continuously improve Collaboration services and with other GOSP Workplace Departments and Units for what Generali O365 Tenant Management and IT Collaboration services are concerned;
- Collaborate with GOSP Security and Microsoft to constantly monitor level of security of the Generali O365 Tenant and implement Security Operations requirements;
- Collaborate with Group Procurement to plan and manage existing Workplace contracts renewal and to prepare and run tenders including Workplace services;
- Collaborate with GOSP Infrastructure Operations Service Desk to define and continuously improve availability, reliability and features of Infrastructure Capabilities enabling Workplace Services delivery (e.g. Network, X86);
- Collaborate with GOSP CTOs and BRMs to estimate efforts for Customer Demands with Workplace O365 & Collaboration activities;
- Produce and report weekly/monthly/quarterly Workplace O365 & Collaboration analytics, KPIs and Services Technical Measures e.g. to monitor licenses availability and assignement, O365 and collaboration services usage, SLA/OLAs and to identify opportunity of service optimization;
- Contribute to the implementation of Operational Excellence (OpEx) programs for what Workplace O365 & Collaboration initiatives are concerned;
- Cascade periodically to Workplace teams Group Strategy and GOSP Strategy updates;
- Support Workplace Teams to enable “Decarbonization” and “Diversity Equity and Inclusion” (DEI) programs.
Requirements:
The Candidate should have at least 10-12 years of experience in multinational companies with line responsibility including IT Operations and Collaboration IT infrastructures management (e.g. Exhange, Sharepoint), best if with multi-country exposure.
- Transformation and change management skills applied in Target Operating Model in IT and Operations are required;
- Strong balance between hard and soft skills is required;
- Proven structured communication and problem-solving skills are mandatory;
- Ability to be always in touch with the newest improvements in technological innovations and apply them in the IT Collaboration solutions;
- The ability to work under pressure and handle stress.
Skills:
- Strong proven Service Management skills;
- Problem-solving and analytical skillset;
- Structured Communication skills and ability to manage a wide array of different stakeholders;
- Strong operational focus, ability to drive topics and deliver results;
- Proven Vendor Management skills in multi-country contracts;
- Fluent English, another European and/or other language is a plus;
- A bachelor’s / University degree in Business, Computing, Engineering, or related field.
Notes/Preferences:
- Based in a main Generali headquarter in Europe;
- Available for frequent working travel in Generali Group Legal Entities (mainly in Europe).
- generali.it
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