Senior Customer Success Engineer

ABOUT MUSIXMATCH: Musixmatch is the leading music metadata company, featuring the world’s largest lyrics catalog and 70M user contributors. Musixmatch is the trusted global partner of companies like Spotify, Apple, Amazon Music, Meta, Google, MTV, Shazam, Vevo and has a partnership with 100,000 music publishers including Sony/ Music Publishing, Universal Music Publishing, Warner/Chappell, Kobalt, BMG Rights, and the Harry Fox Agency. We are a bunch of creatives who care about our work and what we do. We believe that participation and collaboration are key to getting things done well. We are looking for tech-savvy people who are eager to learn in a fast-paced environment, who have an international outlook on life, and who love taking on new challenges. Position: We are looking for a Senior Customer Success Engineer with international experience to join and help our Backend Team at Musixmatch. As a Customer Success Engineer you will contribute to the creation of the infrastructure and the tools for ensuring the best support to our clients and users. You will act as a bridge between our Sales and Tech teams, educating customers, identifying needs and enabling customers to set up our solutions to achieve their specific business objectives. You will build up, maintain, and grow long-lasting loyalty between Musixmatch and our customers. What you will do: Manage relationships with our customers, providing technical guidance and technical training; Provide pre-sales engineering assistance to potential new customers and onboarding sessions for new ones; Liaise between customers and our internal teams in order to provide the best technical support and experience; Handle inquiries and questions from customers regarding the use of our products, while proactively investigating the integration level; Develop and monitor performance indicators for customers, manage tracking tools and compile reports. Requirements: 5 years of experience in technical account management or quality assurance; Computer Science degree or equivalent; Software engineering background; Deep understanding of databases and data protection principles; Outstanding written and verbal communication skills; ability to deliver complex information to customers in a clear and concise way; Fluent in English. Nice to have: Good comprehension of continuous integration (CI) and continuous delivery (CD) concepts WHAT WE OFFER: – Flexible schedule – Generous training budget – Top class tech and equipment – Company-wide retreat once per year – Welfare plan COVID-19 DISCLAIMER: Musixmatch is actively hiring and, in response to COVID-19, conducting all interviews and onboarding virtually. Due to the significant amount of applications we receive, unfortunately, it is not possible to answer every applicant, thus if you have not received a response from us, please be patient. We assure you that we will contact you should you be selected to move forward in the recruitment process. We would therefore like to thank all applicants for their interest and time. Bologna or Remote (Italy) / Back-end & API / Full-time, permanent (tempo indeterminato) / Hybrid