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OVRSEA is a next-generation multimodal freight forwarder committed to simplifying & optimizing international freight management through technology. OVRSEA provides its clients with industry expertise and high end-to-end visibility to meet their needs on sea, air, road and rail over all transport stages, from loading to customs declarations. Founded in 2017, OVRSEA currently supports 700 clients from its offices in Paris, New York, Miami, Barcelona & Milano. OVRSEA is growing at a tremendous pace. With already 160 employees globally, they are continuing their growth in 2023 hiring 100 people Job Description Overview The Ops Team is at the heart of the OVRSEA customer experience: reactivity, excellence, pedagogy and customer awareness are the leitmotiv The Ops team is the main contact for our customers and acts as a link between all our service providers, who have been selected on the basis of quality of service, responsiveness and reliability. About the job Our Ops Managers directly update our clients on the evolution of their transport, inform them on the important stages, guide them amidst constraints and hazards and find the best possible solutions when required. They are the principal conductors of international transports. Ops Managers coordinate our chosen service providers (agents, shipping and trucking carriers, customs brokers). Responsible for delivering our quality of service, they are key pillars of the company and drive its growth. Mission Global transport operations for large imports or exports (80%) – Support a portfolio of customers – Carry-out and organize air, sea, road and rail transport – Advise customers and resolve issues proactively Development, structuring and strategy (20%) – Manage supplier relationships and negotiations (carriers & agents worldwide) – Develop the team’s knowledge (research and production of articles) – Refine operational strategies Profile You demonstrate an interest in the transport industry. You are curious by nature, and are never satisfied with the answer “we’ve always done it this way”. Experience with a forwarding agent is a plus, but not essential. You can handle stress: Ops days are exciting but intense. Lots of issues and requests at the same time, and non-stop deadlines… but we love it You think solutions rather than problems, and you are able to take initiative. You have a strong interest in the startup environment, and you want to commit to an exciting entrepreneurial adventure You are fluent in Italian What will this job bring you? Relational skills: you will interact with people from more than 70 countries (customers, service providers), from various industries and company sizes We value a strong learning environment at OVRSEA. Continuous learning is very important to us, which will allow you to solve rather complicated problems We have a team with different backgrounds: some experienced in the world of transport and others who have never done it before. This balance guarantees a dynamic and close-knit atmosphere in the face of an intense day-to-day J-18808-Ljbffr
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