Head of Commercial

TOSCANA RESORT CASTELFALFI is searching for an HEAD OF COMMERCIAL Castelfalfi is a jewel set in the heart of Tuscany, a land that is historically rich in art, beauty, and culinary traditions. Its village, the Borgo and the whole Estate, are framed by the natural wonder of its green hills, surrounded by kilometres of vineyards and olive groves, warm sun and a light breeze. Toscana Resort Castelfalfi is the perfect luxury hospitality destination for those who want to get away from the bustle of life and want to indulge a more relaxed and peaceful lifestyle in connection with nature and the many outdoor activities available on its premises. We couldn’t provide such outstanding experience without our passionate team members, who are at the heart of the Castelfalfi emotional connection that shows up in our hospitality vision and in our delightful caring touches. If you would like to be part of such unique environment, we are looking for an outstanding and super skilled HEAD OF COMMERCIAL , to lead the Sales, Marketing, Revenue and Events division. DUTIES AND RESPONSIBILITIES The Head of Commercial is responsible for the strategic direction and operation of the Sales, Marketing, Revenue and Events departments. While assisting the General Manager in the day-to-day running of the resort, he/she will be primarily responsible for generating business in accordance with the objectives and strategies outlined in the annual Sales and Marketing Plan. As a commercial leader he/she will be responsible for guiding and working with a team including directors and managers across S&M, Revenue Management, Reservations, Events and Public Relations. This person will have strong leadership, superior interpersonal and analytical skills with the ability to prioritize and adapt to the changing needs of the operation and can demonstrate a solid work ethic, excellent business acumen and a genuine passion for service and people. · Manage, supervise and support the team while optimizing the profitability of the resort and its estate, delivering a luxury guest experience in adherence to the guidelines established by the high management. · Formulate sales, marketing, revenue and events activities and decisions together with the General Manager and CEO. · Initiate sales, marketing, revenue and events team’s development and evaluation programmes for all subordinate team members. Direct the team activities and help them meet their goals, ensuring the highest level of professional competence and efficiency within those positions. · Develop the hotel annual S&M Plan and set up overall effective plans for sales, promotions and advertising, ensuring all strategies are established in line with the positioning of the resort, allocating human and financial resources together with the General Manager and CEO. · Be accountable for controlling the division budget to the agreed annual level. · Oversee and direct the sales representations activities in Europe, USA, Middle East and Asia. · Initiate and develop key marketing and brand building actions to promote the broader acceptance of the Toscana Resort Castelfalfi brand in general. · Work with the PR representations to increase positive media exposure and increase brand as well as hotel acceptance. · Together with the General Manager establish and implement a strategic rate structure for all market segments, optimising any revenue opportunity. · Attend selected overseas trade and travel functions to promote sales and the overall image of the resort. · Oversee the management and the best use of the CRM system. · Maintain close business relationships with all key decision makers both in local and international markets. REQUIREMENTS AND SKILLS · Extensive hotel experience within a luxury hospitality operation setting. · Perfect knowledge of hotels luxury market and sales network. · Professional appearance and attitude with strong presentation skills, effective management, leadership and organizational skills. · Fluent knowledge of English and Italian with excellent communication skills both written and spoken. A third European language would represent a plus. · Ability to assemble, analyse, understand integrate spread sheets and complex technical information. · Prioritization skills necessary to meet deadlines. · Pleasant personality and attitude, able to work efficiently in team. We look forward to receiving your application This research is addressed to candidates of both genders with reference to Italian Law 903/77 and Law 125/91. This position is based in (FI), Tuscany and the contract is seasonal. Availability of staff accommodation upon request. Candidates should have a flexible schedule with the ability to work all shifts, weekends and holidays. You must possess the legal right to work in Italy. All applications, should be sent with the data processing authorization, as requested by art. 13 of Legislative Decree no. 196/2003 and art. 13 GDPR 679/16, to jobcastelfalfi.com J-18808-Ljbffr