Product Owner Customer Digital

The Armani Group is one of the leading fashion and luxury goods groups in the world today with 10,500 direct employees, 12 production plants and more than 2,704 boutiques in 60 countries around the world. It designs, manufactures, distributes and retails fashion and lifestyle products including apparel, accessories, eyewear, watches, jewelry, home interiors, fragrances and cosmetics under a range of brand names: Giorgio Armani, Emporio Armani and A|X Armani Exchange. Role The role of a Product Owner entails the responsibility to manage and evolve the Customer Digital Product within the Giorgio Armani organization, in Scrum Agile methodology. This position involves defining Product strategies and objectives, implementing processes and technologies that align with those goals, and overseeing activities across Omnichannel Customers, bridging the gap between business needs and technical requirements for technology and reporting solutions. The Product Owner will work in partnership with business stakeholders, business experts and technology teams to identify & implement solutions to meet the needs of evolving business. The Product Owner will report to the Head of Digital Business Development. Goals The Product Owner must actively pursue and prioritize a set of vital goals in order to drive successful Product evolution: ● Develop and implement a Customer Product strategy to maximize the Customer Satisfaction and Experience across all online and offline channels ● Improve the Customer Experience by ensuring a seamless and consistent interaction across all touchpoints ● Increase brand awareness and Customer Loyalty through omnichannel capabilities ● Maximize the efficiency and value of all Product components (MyAccount, Registration, Login, tools, services, processes, etc.) ● Optimize the integration between physical and digital channels to provide a consistent Customer Experience. Responsibilities Vision and Strategy ● Understand Giorgio Armani strategic objectives to deliver products that are aligned to business ambition ● Thoroughly analyse end user/customer needs, business capability impact and develop business cases to address them with measurable impact ● Develop a clear product roadmap to deliver business goals with defined KPI’s ● Analyse metrics that provide insights into the effectiveness and accomplishments of products Consciousness and Alignment ● Establish a unified vision throughout the organization by fostering consensus on key priorities, thereby paving the way for effective product execution. ● Drive product development with a cross-functional team (internal and outsourced) ● Communicate findings clearly to both technical and non-technical audiences ● Work cross-functionally and with the architecture and development teams to bring an integrated product offering to end users MVP and Prototyping ● Design experiments, analyse patterns and trends, and optimize existing products ● Build and manage a backlog of epic stories/user stories/requirements and prioritize for delivery, based on business value ● Maximize efficiency in a constantly evolving environment using Minimal Viable Product delivery, and fast prototyping Market and Competitors ● Understand the most recent trends in Customer Experience, Customer Services and Omnichannel Services ● Identify new opportunities and their applicability to Giorgio Armani to drive innovation and continuous improvement Requirements The ideal candidate for the position should possess a broad range of requirements, encompassing personal background, domain-specific skills, and essential soft skills. These multifaceted qualifications are crucial for success in the role: Background: ● Minimum of 3 years of experience in ecommerce product management ● The familiarity with the fashion industry, and in-depth understanding of the major operational processes and departments in this industry, will be considered a plus ● Bachelor’s degree in engineering management, information technology, economics, marketing, or related discipline ● Experience in leading cross functional, large initiatives in complex environments ● Experience in product management or project management ● Expert-level executive presentation skills, including executive briefings Area Specific: ● Customer-centric attitude ● Proven ability to develop and execute a product strategy and digital business strategy ● Knowledge of Customer Experience, CRM, Customer Care and product management will be a plus ● Knowledge of Salesforce platform will be a plus ● Solid understanding of Technology, Customer Service, Digital Production, and overall aspects of the digital business value chain that can impact the Consumer Experience ● Strong project planning skills ● 360-degree business vision and mindset focused on KPIs and performance measurement Soft skills: ● Pragmatic and results-oriented ● Strong leadership skills to drive an evolving scenario ● Proficient ability to communicate effectively with others using spoken and written English and Italian ● Excellent communication, influencing, and stakeholder management skills ● Strong analytical skills and experience using data to drive decision making, problem solving ● Demonstrate a strong sense of intuition and innovation ● Expert relationship building skills within and outside of the organization, and leverage influential leadership Requirements The ideal candidate for the position should possess a broad range of requirements, encompassing personal background, domain-specific skills, and essential soft skills. These multifaceted qualifications are crucial for success in the role: Background: ● Minimum of 3 years of experience in ecommerce product management ● The familiarity with the fashion industry, and in-depth understanding of the major operational processes and departments in this industry, will be considered a plus ● Bachelor’s degree in Engineering Management, Information Technology, Economics, Marketing, or related discipline ● Experience in leading cross functional, large initiatives in complex environments ● Experience in product management or project management ● Expert-level executive presentation skills, including executive briefings Area Specific: ● Customer-centric attitude ● Proven ability to develop and execute a product strategy and digital business strategy ● Knowledge of Customer Experience, CRM, Customer Care and product management will be a plus ● Knowledge of Salesforce platform will be a plus ● Solid understanding of Technology, Customer Service, Digital Production, and overall aspects of the digital business value chain that can impact the Consumer Experience ● Strong project planning skills ● 360-degree business vision and mindset focused on KPIs and performance measurement Soft skills: ● Pragmatic and results-oriented ● Strong leadership skills to drive an evolving scenario ● Proficient ability to communicate effectively with others using spoken and written English and Italian ● Excellent communication, influencing, and stakeholder management skills ● Strong analytical skills and experience using data to drive decision making, problem solving ● Demonstrate a strong sense of intuition and innovation ● Expert relationship building skills within and outside of the organization, and leverage influential leadership J-18808-Ljbffr