KYC Operations Analyst

Description Reporting directly to the KYC Operations Supervisor, the successful candidate will be responsible for ensuring that all existing client relationships have undergone the appropriate screening and due diligence processes as mandated by the relevant KYC requirements. This role is of crucial importance to our regional KYC activities and the wider growth plans of Viva Wallet. About Viva.com Viva.com is a leading European cloud-based neobank, delivering the future of payments, now. With presence in 24 markets, it is the payment institution with the largest footprint in Europe. Viva.com’s mission is to change the way businesses pay and get paid, offering truly unifying, yet localized, end-to-end advanced digital payments solutions and embedded banking services tailored to their needs. An advocate for a sustainable cashless economy, the Organisation delivers digital payments services across three different time zones, in 17 languages and 9 currencies, featuring over 30 payment methods. Harnessing the power of revolutionary technologies, such as the Viva Terminal App and the Smart Checkout Payment Gateaway, Viva.com provides an omnichannel solution, that offers seamless, conversion-boosting and secure ways to process online and in-person transactions, streamlining business operations and enhancing the customer experience. What you will do: Assess and evaluate new account information, using various resources to confirm account information; Perform the required KYC screening on existing clients by documenting and corroborating the information obtained on the client, as required by the KYC procedures; Be responsible for the maintenance of client and account information in the respective bank systems, including information about authorized signatories; Monitor the end to end process of client onboarding; Handle all KYC related issues within the respective SLA’s; Analyse existing policies and procedures relating to new customer research and account analysis to make suggestions for improvements to these processes; Escalate appropriate risk items and drive issues to closure; Sampling review of KYC records as to completeness, evaluating clients & merchants, according to established KYC policies and procedures, verifying that due diligence has been performed; Track and report all documentation breaks, actively participate in initiatives to develop and enhance controls and efficiency (i.e. process/workflow improvement and technology solution. Who you are: Excellent written and verbal communication skills and a sound commercial acumen; Excellent interpersonal skills and the ability to build strong and lasting relationships; The ability to interact confidently and professionally with a wide variety of people at all levels; The ability to work independently and use own initiative; Excellent organisational skills and attention to detail; A passionate, tenacious and enthusiastic approach to work; A true team player who takes pride in their work and is committed to the future success of Viva Wallet.com Ltd. Requirements Experience (1 years) of working within a fast-paced KYC/operations position; An understanding of KYC processes, in particular with regards to payment services; Strong IT literacy, in particular with Microsoft packages; A proven track record of meeting deadlines and adding value; A bachelor’s degree in a relevant field (desirable); You speak fluently English and also speak Italian on a native-level. Additional EEA-31 languages would be considered a plus. Benefits Attractive salary bonus scheme; Career development opportunities; Opportunity to work closely with a highly motivated team in a dynamic and fast-paced environment; Freedom to create your own network and the possibility to expand your horizons; Opportunity to work in an international fintech company with a large cultural diversity; Acquirement of excellent knowledge in the payment and banking industry. J-18808-Ljbffr