IT System Administrator

In order to develop our IT Department we are searching for an IT System Administrator. The role will involve resolving user issues by phone, remote access and on site; deploying new devices (Computers, iOS devices, printers, etc…); managing active directory accounts; deploying Security patches; drawing up IT procedures for users; assisting IT Department in Projects deployment. The perimeter covers HQ and 11 stores in Italy plus an Office and 1 store in Athens as consequence travels are required. The role will be based in the Milano Head office. Context Main activities• Provide an excellent level of support and communication to 260 users across 2 Countries and 14 Sites.• Qualify and resolve user issues in an accurate, timely manner.• Configure and deploy new equipment (laptops, desktops, iOS Devices and printers).• Debugging depending on applications/hardware errors. Testing activities for workaround or problem fixing in collaboration with Corporate IT Team and Stores’ Teams.• Create “how to” guide for common end-users’ issues.• IT Security: Monitoring and deployment of security patches on different company’s assets – Users assistance on IT security topics / policies.• Manage Active Directory accounts.• Maintain inventory of user devices.• Assist IT Department in projects deployment.• Follow network improvement (Wi-Fi, network segregation & Filtering).• Liaise with external suppliers, and Head Quarter IT teams based in Paris.•Apply central IT Policy especially for the three pillars: Architecture, Governance and Security.• Training to newcomers/new IT Key users in store. Profile ExperienceThe ideal candidate must have:• At least 4/5 years of experience in a similar role.• Office Support (Windows, Office 365 application, Active directory).• TCP/IP networking / Wi-Fi understanding.• iOS and MDM Management.• Good Cybersecurity awareness.• Good level of experience of users supporting.• Understanding of IT processes apply to Retail is a plus.Personal skills and attributes• Strong relationship development and excellent communication skills.• High level of written and spoken English (French would be a plus).• People oriented, team and service spirit.• Open availability to accommodate needs of the business. • Methodical and logical approach, problem-solving skills• Strong organizational skills• “Can do” attitude.• Even-tempered with ability to continuously multi-task• Eager to grow.• Able to collaborate & adapt to different level of IT knowledge within the company.• Ability to work under own initiative and part of a team. Hermès was born in Paris in 1837 as a laboratory of harnesses and saddles for horses: since then, six generations of artisans have explored new crafts, animated by a creative impulse, combined with beautiful and processed with care material. Today Hermès is an international group committed to innovation in a subtle harmony between past, present and future. It is a company founded on high standard values of dedication to excellence and authenticity of its objects. An independent family house that pursues its French artisan tradition: Hermès creates, sells and manufactures beautiful, useful and durable objects. The company brings together more than 20.000 employees in 50 countries; the Italian branch is located in Milan and provides the local support and management to the 10 Stores present in the country. Hermes Italie was born in 1987 with the first store in Milan, 21 via Sant’Andrea. Since then the branch was opened and the continuous growth lead to the current retail presence in the country: 10 stores, including 2 seasonal openings and 2 flagship stores, located in Milan and Rome. J-18808-Ljbffr