Workplace Services IT Support Engineer

In the Workplace and HW/Support services area of Operation works as Key Contact point for the users from various Operational entities in Italy (4500 directional users cross Allianz Spa, Allianz Bank Spa, Allianz Direct Spa, Unicredit Allianz Vita Spa, Unicredit Allianz Assicurazioni Spa) supporting HW (PC, Phone, Headphones, office screens, …) distribution directing internal and external workforce. In particular interfaces with the Workplace responsible for the OEs that provide business requests to be estimated, planned and managed via dedicated projects. Manages HW distribution to end users and second level support related to incidents/requests as well as providing some facility management services like monitoring/maintaining meeting room teleconferencing equipment. Additionally provides VIP support to Allianz internal directional users. KEY RESPONSIBILITIES • Oversees HW/local facilities customer support (Trieste and Milan main offices, Turin and Rome smaller offices), workplace physical devices demand management and HW/SW upgrade planning and interacts with senior colleagues to estimate new projects in the area: – Delivery of HW services (laptop, desktop, printers, keyboards/mouses, mobile phones, SIMs…) including asset management and SW services (VDI, mail, storage, antivirus, office, RAS, VPN, token…) – Delivery of customer support services first/second level support for HW services • Manages the relation with the internal customers for HW/SW upgrades and to plan support activities to troubleshoot issues etc • Communicates proactively with Head of Workplace Services on any workplace related impacts to a site or ongoing incidents affecting multiple users or VIP users. • Seeks out and identifies opportunities for process improvements and innovative solutions to enhance overall service delivery. • Coordinates/directs third party vendors supporting Allianz in delivering HW/local facilities customer support and coordinates with Allianz Facility Management colleagues KEY REQUIREMENTS/SKILLS/EXPERIENCE • 3 or more years experience managing similar services/activities and/or VIP user support • Strong working knowledge of the workplace and project support. • Problem solver with ability to organize multiple priorities, tasks, and requests. • Ability to manage vendors providing HW/logistical support services and first/second level response • Teamwork & Proactivity • Fluent in Italian and English • Agile methodology is a plus as we are in the process of becoming an Agile Company. • Able to work under pressure collaborating with other senior colleagues and other teams • Basic knowledge about most used workplace technologies (Windows, IOS/Android phones, mail, VPN, …) • Basic Knowledge of network protocols in particular TCP/IP and HTTP/HTTPS • Good analytical skills 26071 | IT & Tech Engineering | Professional | Allianz Technology | Full-Time | Permanent Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. Join us. Let’s care for tomorrow. Both genders may apply in accordance with the L. 903/77 (s.m.i). J-18808-Ljbffr