GUCCI Senior Manager, Digital Operations

GUCCI Senior Manager, Digital Operations page is loaded GUCCI Senior Manager, Digital Operations Apply locations NEW YORK time type Full time posted on Posted 11 Days Ago job requisition id R121422 Summary If you are a Dream-maker, this is the place for you. Together, we will create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond. Job Description Role Mission The Senior Manager, Digital Operations is a critical leader overseeing the client journey through the product lifecycle on Gucci.com. With a key focus on the post-purchase experience, the role ensures it is designed and executed to achieve performance targets and exceed the expectations of our luxury clients. This role works cross-functionally with the Digital department, Client Services (G9), Supply Chain as well as our parent company (Kering) Logistics and 3PL teams to develop and implement a client-centric approach for our omnichannel goals. The Senior Manager will lead the requirements definition and/or implementation of strategic digital initiatives in North America that support the vision. Key initiatives will often be in alignment with the Worldwide (WW) Digital team roadmap and include projects identified at the regional level to support business needs. The Senior Manager can think and plan strategically for the longer term, operationally deliver pragmatic solutions in the short- term and function as an enthusiastic business partner. Key Accountabilities Lead the requirements definition and/or implementation of strategic digital initiatives in the Americas to support regional vision and in alignment with WW Digital team; Optimize Digital operations by building out a streamlined and dynamic reporting and monitoring framework of key performance KPIs and SLA goals (order processing, fulfillment, shipping, and delivery); Utilize data to drive insights and business impact, shaping process improvement to facilitate a seamless client experience in delivery services; Build plan to address opportunities identified through underperforming areas of operations, define prioritization with Gucci stakeholders, Kering operations or local vendors; Assess warehouse capacity utilization and identify improvement opportunities identified through underperforming areas of operations, define prioritization with Gucci stakeholders, Kering operations or local vendors; Identify and deliver opportunities to reduce and optimize return and exchange processing, including return methods, product and reason trends, client experience, etc.; Manage outbound packaging ordering and inventory management to support brand’s unboxing guidelines; Identify and find resolution on client friction points and adjust systems and operations; Deliver key seasonal plans in partnership with key Gucci and Kering services partners, such as: volume forecasting and labor scheduling, shipping services and cutoff optimization; Deliver regional digital product roadmap and systems support by defining local operations opportunities via data driven business case build, with subsequent implementation support and sustainment via execution, training, communication; Drive omnichannel performance and efficiencies by collaborating with stakeholders, reviewing KPIs and building action plants Define escalation protocols and key annual hypercare plans; ensure completion of root cause analyses and define, document, and follow through on action plans; Lead with vision and data-driven decision making while developing a high performing team to launch transformational initiatives to streamline efficiencies and productivity in operations, process management, and process innovation . Key Requirements 6 years of experience in ecommerce, operations, logistics/supply chain or similar relevant analytical roles; Bachelor’s Degree in Business, Consulting, Supply Chain or similar desired; MBA strongly preferred; Advanced Excel and PowerPoint skills required; Strong knowledge of site reporting tools (e.g., Google Analytics), and ability to quickly learn internal systems and processes; Excellent analytical skills including evaluation of digital operations performance and fulfillment; Maintain a start-up mentality to move the business forward; this means being resourceful, collaborative and a creative solution-seeker; Work across a diverse group of stakeholders in a range of different departments and roles to drive towards a shared solution / outcome; Proven leadership and influencing skills; The ability to define functional requirements, reflecting a deep understanding of how an ecommerce business operates; Excellent communication skills: ability to clearly articulate to a wide audience the operational dynamics of the business, develop a case for new tools and initiatives, document clear business requirements and project status. Key Pillars for Ways of Working Execute the mission of the role with a Radically Client-Centric mindset; Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working; Be Relentlessly Creative and approach challenges with an innovative mindset; Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors. Key Behaviors to Amplify What We Do Explore Considerate Thinker Sees the big picture and understands how own actions and decisions impact others and the organization as a whole Solutions Developer Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions Deliver Accountable Achiever Actively gets things done, raising the bar for performance, and taking accountability for own actions Agile Advocate Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals Connect Connection Builder Builds trust-based relationships across boundaries and encourages collaboration Adapts own style to communicate impactfully People Enabler Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness Build Continuous Learner Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort Talent Builder Provides constructive and on-going feedback, coaches and helps others to achieve their full potential Work Authorization Qualified candidates must have the proper work authorization to work in the United States Accessibility Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience. If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at accessibility.americasgucci.com . When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations. Salary Range – New York City For individuals assigned and/or hired to work in New York City, GUCCI includes a reasonable estimate of the salary or hourly rate range for this role. This considers the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. In addition, where a candidate falls within the disclosed range estimate may be dependent on the applicable geographic differential associated with the location in which the position may be filled. A reasonable estimate of the current base salary range is $110,000 USD to $130,000 USD. EOE M/D/F/V Job Type Regular Start Date 2023-11-06 Schedule Full time Organization Gucci America Inc. About Us Founded in Florence, Italy, in 1921, Gucci is one of the world’s leading luxury brands. Following the House’s centenary, Gucci forges ahead into the next hundred years, continuing to redefine luxury while celebrating the creativity, Italian craftsmanship, and innovation at the core of its values. Gucci is part of the global luxury group Kering, which manages the development of a series of renowned Houses in fashion, leather goods, jewelry, and eyewear. Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, disability, race, ethnicity, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background. Discover more about Gucci at www.gucci.com . J-18808-Ljbffr