New Business Quoting Specialist

Select how often (in days) to receive an alert: New Business Quoting Specialist CR OPENTEXT – THE INFORMATION COMPANY As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. The Opportunity: This role generally performs back-office functions and is typically a non-customer-facing role responsible for performing general and specific tasks related to the effective execution and support of the end-to-end sales cycle processes. This may include capture, entry, and organization of customer information, updating sales opportunity & quote data, maintaining records and documentation, researching information, and coordinating work via pre-defined processes. Ensures that both transactional and aggregated data are timely, accurate, organized, and accessible. Ensures recorded transactions and customer information is appropriately secure and that data retrieval and reporting capabilities meet the needs of internal sales, operational support, delivery, and audit teams in accordance with local legal compliance and company policy requirements. Interfaces with internal stakeholders, partners and end customers to communicate status or resolve issues arising during or after the sales cycle. Provides knowledge expertise to the company’s operations community to optimize, simplify, and standardize the use of customer and sales data for decision-making. You Are Great At: Complete full and partial RMA’s Create Zero Value Opportunities/Quotes where required Investigate and resolve Premium Support issues Solve ISV cases & where required create opportunities and quotes Log SMAX tickets where there are complications Provide testing support for IT releases Assisting with Quote Generation where issues arise and support the Quote Operations Specialists as and when required What It Takes: First-level university degree with a recommended focus in business or finance or 2 years of relevant business experience. Typically, 3 years of experience in a related field. Knowledge and Skills: Good communication skills (e.g. written, verbal, presentation); mastery in English and local language as well as other languages as required. Intermediate knowledge of internal processes and policies. Developed an understanding of local legal compliance issues. Strong problem-solving and analytical skills. Good teamwork skills. Developing mentoring and coaching skills OpenText’s efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at 1-800-499-6544. OPENTEXT – THE INFORMATION COMPANY Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more. It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. Perks If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. Benefits Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. Social events With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun. Corporate Citizenship Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change. Explore your career and potential. Become an OpenText Navigator. J-18808-Ljbffr