Account Executive – Fluent Italian Speaker (Remote)

Account Executive – Fluent Italian Speaker (Remote) page is loaded Account Executive – Fluent Italian Speaker (Remote) Apply locations Italy – Gallarate time type Full time posted on Posted Yesterday job requisition id R64689 About the business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com/ . About the team: Are you looking to join an industry-leading sales organisation? Our sales team is dedicated to partnering with organisations to address and solve complex risk problems. At LexisNexis Risk Solutions, we pride ourselves in providing solutions that directly impact our customers’ ability to mitigate and manage risk. About the job: The Account Executive role plays a key part in LexisNexis Risk Solutions FCC client retention strategy by interfacing regularly with clients at all levels of seniority across multiple locations within assigned regions. The Account Executive is a trusted member of the team and expected to make independent decisions, exercise sound judgement and discretion with respect to their allocated Book of Business. The Account Executive is responsible for all aspects of sales renewals. The AE is knowledgeable of customer contracts, commitments and product usage, as well as possessing the ability to impact our business by retaining and where possible, expanding relationships within assigned accounts. Attention to detail, a can-do attitude, ownership of the entire renewal process, coordination with geographically dispersed internal and external stakeholders as well as a confident telephone manner are crucial elements for success in this role. You’ll be responsible for: Delivering exceptional relationship management and client support (approx. 70% of time) Proactively manage client relationships, respond to customer queries and ensure overall satisfaction Liaising with clients to promote usage of Accuity subscriptions Liaising with clients to provide end to end post-sales support Proactively nurture the assigned Book of Business and identify growth opportunities where applicable Partnering with sales to provide support on integrated solutions Providing necessary inputs to the sales forecasts and sales pipeline by accurately, qualifying and recording upsell opportunities. Providing accurate renewal forecasts Enlisting the support of sales specialists, implementation resources, service resources, and other sales and management resources as needed Proactively assesses, clarifies, and validates customer needs on an ongoing basis Meeting assigned targets for sales renewals Client Engagement and Training ( approx. 20% of time) Creating and maintain accurate records of training provided to clients Proactively identify client training requirements Ensuring that decision makers receive quarterly touchpoints Ensuring end users know how to access the latest versions of Accuity subscription. Playing a proactive role in regional events and campaigns, ensuring that clients within assigned accounts are kept informed on relevant event Customer On boarding ( approx. 10% of time) Ensuring that end users are effectively on boarded within 3 months of subscription Setting up welcome calls with decision makers Providing client training Coordinating support responses to client queries Qualifications: Essential Detail orientated Confident Telephone Manner Understanding of sales and relationship management processes Demonstrable ability to meet targets Excellent Organisational skills, management of workload and the ability to effectively multi-task Excellent problem solving skills Flexible and adaptable to ensure achievement of objectives within changing environment Fluent Italian speaker Desirable Knowledge of Salesforce Prior Account Executive Experience (based on region) Ability to work with senior management Knowledge of eLearning software Brainshark & Highspot Culture and benefits: · We cultivate a collaborative, supportive environment where every one of our people can explore big ideas, and bring passion, ambition, and entrepreneurial spirit to everything they do. We want our people to feel appreciated, supported and inspired, which is why we offer such a fantastic range of benefits and rewards. Competitive base salary commensurate with experience Generous Commission plan based on performance All expenses and travel fully paid Excellent hands-on training program and a team to support you Numerous online resources to assist with self-development and career progression An Opportunity to advance within the organization among many divisions worldwide Several local and global networking communities to share best practices and knowledge Various social responsibility programs, channeling knowledge, and strengths to help communities around the world improve education, science, healthcare and protect the environment Extra two volunteering days off each year Learn more about the LexisNexis Riskteam and how we work here LI-DNI At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK . Please read our Candidate Privacy Policy . About Us LexisNexis® Risk Solutions includes seven brands that span multiple industries. The LexisNexis Risk Solutions go-to-market brand and our six Data Services brands provide customers with innovative technologies, information-based analytics, decisioning tools and data management services that help customers solve problems, make better decisions, stay compliant, reduce risk, and improve operations. Approximately 10,000 employees throughout the world support our brands by serving customers in more than 180 countries. LexisNexis Risk Solutions is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. For more information, please visit www.risk.lexisnexis.com and www.relx.com . J-18808-Ljbffr