Advertising Product Specialist

Advertising Product Specialist Italy – Remote Apply Naviga Inc. delivers the broadest range of technology solutions for the global news media industry, including content management, digital advertising, circulation, and audience relationship management. The company’s innovative solutions and professional services help media organizations engage audiences through web, print, mobile, and social media channels. Job Description NAVIGA is the leading provider of software and services powering the global media industry. We are seeking an Advertising Product Specialist to work with our Advertising support and implementation teams. It’s a great opportunity, if you are looking for responsibility in providing training, client support, consultation, and implementation services to users of Naviga products. The Product Specialist possesses deep knowledge of Naviga products and leverages this knowledge as well as problem solving, creativity, communications, interpersonal and organizational skills into the implementation of Naviga products. Job Duties and Responsibilities · Provide support services to existing customers · Diagnose and resolve or re-allocate support cases logged by existing customers or colleagues · Assist with development of training aids, including training handbooks, multimedia visual aids, computer tutorials, and other reference materials · Trains users on new software in person or through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages. · Provide customer guidance, recommendations, and solutions throughout the implementation process. · Share industry knowledge, proven process flows, and best practices to assist them in meeting their business needs. · Contribute to customer installations, upgrades, add-ons · Installs, modifies, and makes minor repairs to software systems. · Assists with QA of new software releases, additional features and modules · Confirms program objectives and specifications by testing new programs, comparing them with established standards, and making modifications. · Evaluates vendor-supplied software by studying user objectives and testing software compatibility with existing hardware and programs. · Carries out software performance tuning. Skills & Requirements Education, Experience, and Requirements · College degree and two years’ experience, or equivalent work experience · Strong technical skills/aptitude is required · Understanding of cloud computing environments is preferred · Excellent written and verbal communication skills · Ability to travel frequently, up to 30% · Willingness and ability to work evenings, weekends, and holidays on an ad hoc basis · Customer environments may vary, but will typically be a normal office environment · Maintaining a stationary position for extended periods of time may be required · Frequently operates computer and other office productivity machinery J-18808-Ljbffr