AiOPS Technical Specialist

Introduction . Your Role and Responsibilities As a Brand Technical Specialist you’ll work closely with clients to develop relationships, understand their needs, earn their trust and show them how IBM’s industry leading solutions will solve their problems whilst delivering value to their business. We’re passionate about success. If this role is right for you, then your achievements will mean that your career is flourishing and our clients are thriving. To help ensure this win-win outcome, a ‘day-in-the life’ of this role may include, but not be limited to… Developing strategies for clients in the design and technical build-out of the infrastructure, applications and management of anything IT automation related. Delivering proof of concepts and simplifying difficult, technical topics into understandable client education. Consultatively building credibility and trust at all levels, internally and externally, to close highly complex IT Automation technology deals. Required Technical and Professional Expertise This is a Technical Sales presales support specialist role who requires the candidate to be an SME for ITOPS Automation solutions Knowledge of IT Ops Automation for both Infra Ops and Application Ops area knowledge of ITSM process, Tools, IT Operation Analytics Ability to architect ITOPS Automation Solutions using market standard AIOPS, Orchestration & Automation platforms. knowledge of observability & infrastructure & network monitoring & event management process, tools and techniques. Ability to create and amend artifacts like case studies, reusable solution templates/framework. Excellent presentation skills & ability to articulate automation solution & technical topics in IT Operation Automation area Self-motivation and ability to represent his/her group in best possible manner within the organisation. Preferred Technical and Professional Expertise Experience working as an IT Operation Automation Solution Architect. AIOPS platforms (i.e. ServiceNow ITOM, Splunk ITSI, Moogsoft ) Orchestration & automation platforms (i.e. Ansible, Terraform …) APM AIOPS tools (i.e. Dynatrace, AppDynamics, Datadog, New Relic, Instana ) Network Performance management tools (I.e. SevOne, SolarWinds …) Experience with server virtualisation technologies, container and Microservices architectures Experience implementing AIOPS solution is a plus About Business Unit IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces. Your Life IBM In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better. Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background. Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do. Are you ready to be an IBMer? About IBM IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world. Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world. Location Statement IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment. Being You IBM IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Key Job Details Category: Sales Required Education: Technical Diploma Position Type: Professional Employment Type: Full-Time Contract Type: Regular Company: (0072) IBM Italia S.p.A. Travel Required: Up to 40% or 2 days a week (home on weekends- based on project requirements)