Assistant Department Manager

“You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you. A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It’s the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself.” • Support the Commercial Team Leader in taking responsibility for the department goals in every channel and secure that action plan ensures the country priorities for your Home Furnishing Business (HFB) are implemented in your store; follow up and act accordingly by using proven solutions and good examples • Ensure the shop is in excellent shape as new and always fully and efficiently stocked with the four merchandising basics in place, and that the IKEA product range is presented in ways that inspire and satisfy customers in every touch points • Apply actively sales steering to department’s top-selling products, prioritized products (e.g., overstock/övertag), and IKEA service products in every channel, with the correct forecasting and phase-in/phase-out, to maximize sales and long-term profitability • Be brave on commercial opportunities or threats to face a fast-changing business environment by monitoring the main KPIs, evaluating relevant input from your local market, investigating local customer needs and their feedbacks in all the channels, and analyzing stock availability • Be an active speaking partner with your Commercial Team Leader and team to have an effective collaboration between units and SO, by keeping an active eye on the competition and sharing best practices and proven solutions • Ensure that the team has the right growth mindset and sales attitude, the correct knowledge about the product range in your department, and the IKEA services so that they can share this with IKEA customers to exceed their overall expectations on shopping experience • Support your Team Leader in recruit, onboard & develop the team, its individual members, and their talent to have engaged coworkers and ensure a succession planning • Be an active player in working on sustainability initiatives with the team through ensuring sustainability priorities are reflected across store offering • Be an active player in driving an open and sharing climate, be a role model of the IKEA values and contribute to the transformation of IKEA What you’ll need to have • High leadership capabilities, including ability to lead the business through the team and with the store Commercial Team • Ability to make things happen, priorities and make decisions by championing flexibility, speed, and simplicity • A considered decision-maker thanks to strong interpersonal skills with the ability to build trustful relationships • Ability in communicating in an inspirational way with the IKEA tone of voice • Ability to organize and prioritize different tasks and processes • Ability to identify business opportunities and to create a high commercial performance • Ability to follow up and measure performance of output and capture learnings to improve planning and performance moving forward • Knowledge of: Sales techniques, local market, HFB Range and services, Sales Steering, Sales channels, Tools & Processes, Cycles, Data Analytics and Sales KPIs, Sales Location Management/Space Capacity and articles forecasting. • Good knowledge of the Italian language We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life Why you will love us From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers. At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together. Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA. What we all have in common Living our values Being your unique self, while respecting and including others A passion for home furnishing Performing & delivering while learning & developing J-18808-Ljbffr