Assistant Reservations Manager – Four Seasons Milan

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Assistant Reservations Manager – Four Seasons Milan

Apply locations Milan time type Full time posted on Posted 4 Days Ago job requisition id REQ10297492

About Four Seasons Hotels and Resorts:  

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About Four Seasons Hotel Milano:  

Welcome to Four Seasons Hotel Milano, a legendary sanctuary within Milan’s Quadrilatero della Moda – the luxury fashion district. 

Opened in 1993, the Hotel was the company’s second property in Europe. A 15th-century convent turned sophisticated garden retreat, the Hotel’s meticulous restoration subtly incorporates historic references into its timeless style. Fragments of frescoes, a beautiful emblem of the building’s sanctified past, create a meditative backdrop for relaxed elegant interiors with classic architectural flourishes.

About San Domenico Palace Taormina, a Four Seasons Hotel
One of the world’s most legendary hotels, San Domenico Palace invites you to embark on an epic journey into history. With origins dating back to 1374, this classic Dominican convent was expanded in 1896 to become a hotel, featuring a new building designed in liberty style. For more than a century, San Domenico Palace has welcomed the world’s most illustrious guests – from Oscar Wilde and King Edward VIII to Elizabeth Taylor, Audrey Hepburn and Sophia Loren. Now, as Four Seasons, this iconic hotel begins a new era, delivering the highest standards of personalized service.

The Role of Assistant Reservations Manager:

We currently have an opportunity for an Assistant Reservations Manager to join our Four Seasons Hotel team in Milan a nd San Domenico Palace, Taormina Italy, based in Milan.

This role reports to the Reservations Manager in Milan and will be responsible for overseeing the daily operation of the Reservations and Telecommunications department for both proprieties ; understanding and applying the principles of occupancy and rate to achieve maximum yield. Responsibilities will include talent leadership and development, focusing on quality assurance, call and email conversion, maintaining global standards and working closely with the Worldwide Reservations Office, being actively involved in revenue management decisions, actively driving sales for the hotel by maintaining business relationships, controlling room and rate availability, working with Sales in handling group bookings, and preparing and distributing occupancy and revenue forecasts.

Our Ideal Assistant Reservations Manager candidate will have:

Reservations department leadership experience with a solid understanding of revenue management, along with experience in the rooms division in a luxury, fast paced environment. Additionally you will be a passionate and motivated leader with excellent interpersonal and relationshipbuilding skills, have the highest level of integrity and transparency, strong business acumen, excellent analytical, organizational and problem solving skills, an eye for detail, a passion for service, be able to work well under pressure and to deadlines, and have a desire to promote a continuous learning environment that creates an atmosphere for professional development opportunities.

Ideally you will also have five – star luxury environment experience, and you must possess the legal right to work in Italy and have fluency in English and Italian. Four Seasons Hotels and Resorts can offer what many hospitality professionals dream of; the opportunity to build a life-long career with global potential and a real sense of pride in work well done. We look for talent who share the Golden Rule – people who, by nature, believe in treating others as we would have them treat us. As Four Seasons works towards phenomenal growth in the next decade, our most valuable partners continue to be our talent, with whom we have a strong relationship based on the Golden Rule. This relationship is made tangible by the awards received year after year by Four Seasons on a corporate level, as well as by our hotels, resorts and residences around the world, making us an undisputed “employer of choice.”

Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.

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