Kering SA
Summary Launch and lead the execution of Clienteling initiative in store • Support the Store management in strengthening a client-centric culture among the team & ensure the full implementation of the Gucci Clienteling program and initiatives • Ensure the comprehension of the clienteling KPIs, monitor the performances and implement action plans to improve them, focusing especially on the data collection, data quality and client retention • Coach, train & support each client advisor on the selling floor and through one-toone sessions: implement & follow a coaching calendar Retain and develop the existing clients • Proactively support the Client Advisor in building relationships and gaining customer understanding to promote future visits • Inspire CAs to implement initiatives personalized on client interests and profile • Manage and develop VIG clients through personalized development plans Recruit new clients within and outside of the store • Monitor and coach SAs on information collection and enrichment: tools usage and related ceremony • Provide training, motivation and coaching to sales staffs to enhance their clienteling skills, calling techniques, and client service standards Develop multi-sourced new client development initiatives/ activities to ensure ongoing clienteling activity development in collaboration with local corporate team Manage One To One appointment (OTO) planning and VIP room (where available) • Stimulate and assists CAs in preparing, executing and following-up OTO initiatives, coordinates the OTO calendar and monitors results • Assist SAs when in the preparation of OTO appointments, leveraging on VIP room, visual merchandising, product and hospitality guidelines Job Description Launch and lead the execution of Clientelling initiative in store • Support the Store management in strengthening a client-centric culture among the team & ensure the full implementation of the Gucci Clientelling program and initiatives • Ensure the comprehension of the clientelling KPIs, monitor the performances and implement action plans to improve them, focusing especially on the data collection, data quality and client retention • Coach, train & support each client advisor on the selling floor and through one-tone sessions: implement & follow a coaching calendar Retain and develop the existing clients • Proactively support the Client Advisor in building relationships and gaining customer understanding to promote future visits • Inspire CAs to implement initiatives personalized on client interests and profile • Manage and develop VIG clients through personalized development plans Recruit new clients within and outside of the store • Monitor and coach SAs on information collection and enrichment: tools usage and related ceremony • Provide training, motivation and coaching to sales staffs to enhance their clientelling skills, calling techniques, and client service standards Develop multi-sourced new client development initiatives/ activities to ensure ongoing clienteling activity development in collaboration with local corporate team Manage One To One appointment (OTO) planning and VIP room (where available) • Stimulate and assists CAs in preparing, executing and following-up OTO initiatives, coordinates the OTO calendar and monitors results • Assist SAs when in the preparation of OTO appointments, leveraging on VIP room, visual merchandising, product and hospitality guidelines Requirements • 5 years of Retail experience • Deep knowledge and understanding of Luxury Business, customers, competitors and products • Strong customer focus in line with Gucci hospitality culture • Team/people management • Problem Solving, Proactivity and Empathy • Passion for the brand, history and creative culture • Detail oriented, organized and professional • Ability to build relationships and encourage colleagues to generate innovative ideas to drive success. Able to motivate, coach and drive others • Good PowerPoint and Excel skills • Fluent in English Job Type Regular Start Date 2023-03-23 Schedule Full time Organization GG Luxury Retail South Africa (Pty) Ltd About Us Founded in Florence, Italy, in 1921, Gucci is one of the world’s leading luxury brands. Following the House’s centenary, Gucci forges ahead into the next hundred years, continuing to redefine luxury while celebrating the creativity, Italian craftsmanship, and innovation at the core of its values. Gucci is part of the global luxury group Kering, which manages the development of a series of renowned Houses in fashion, leather goods, jewelry, and eyewear. Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, disability, race, ethnicity, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background. J-18808-Ljbffr
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