CRM Product Manager

Simplify payments to improve everyone’s life More than an app, Satispay is a great group of creative, innovative, curious, enthusiastic people united by a bold mission: to build the future of payments in Europe We created a mobile payment network to revolutionize how people think about money, by creating a direct connection between consumers and merchants. We do it smart every day while being responsible for the impact of our choices. We believe in creating value for our network through constant collaboration and hard work. If you want to know more about us, give a look here: www.satispay.com Join us as a CRM Product Manager What you will be doing As the CRM Product Manager, you will play a pivotal role in bridging the gap between our technical and marketing teams to ensure the successful development and execution of our CRM strategy. You will be responsible for managing our CRM platform, optimizing customer journeys, and driving engagement and retention initiatives. Your role will involve collaborating closely with both the technical and marketing teams to deliver seamless customer experiences that enhance customer loyalty and drive business growth. Key Responsibilities: CRM Strategy Development: Collaborate with senior leadership and stakeholders to define and execute a comprehensive CRM strategy that aligns with the company’s goals and objectives. Platform Management: Oversee the CRM platform’s configuration, customization, and maintenance, ensuring its optimal performance and usability for marketing and sales teams. Cross-Functional Collaboration: Act as the liaison between the technical and marketing teams, fostering effective communication and collaboration to ensure the CRM system meets both teams’ needs. Customer Segmentation: Utilize data analytics and customer insights to segment our customer base and create personalized communication strategies and campaigns. Campaign Management: Plan, develop, and execute targeted CRM campaigns, including email marketing, in-app messaging, and SMS campaigns, to drive customer engagement and retention. Performance Monitoring: Continuously analyze CRM data to evaluate the effectiveness of campaigns and customer engagement, making data-driven recommendations for improvements. Customer Journey Optimization: Develop and optimize customer journeys to enhance the customer experience, drive upselling and cross-selling opportunities, and reduce churn. Integration Management: Work with the technical team to integrate the CRM system with other relevant tools and platforms to streamline processes and enhance data accuracy. What we need We are looking for brilliant talents willing to share our enthusiasm and passion for Satispay’s project. If you are looking for a job where you challenge yourself, learn and professionally grow, Satispay is the right place for you Joining Satispay means being a leader of change and innovation. Help us revolutionise everyday transactions by making payments as easy, cheap and secure as possible. You have: Bachelor’s degree in Business, Marketing, Computer Science, or a related field (Master’s degree preferred). Proven experience (5 years) in CRM management and product management, with a track record of successful cross-functional collaboration. Strong understanding of CRM platforms, technologies, and tools (e.g., Braze, Salesforce, HubSpot, etc.). Exceptional analytical and data-driven decision-making skills. Proficiency in data analysis and visualization tools (e.g., Excel, Tableau, Power BI). Familiarity with industry-specific compliance regulations (e.g., GDPR, CAN-SPAM). You are: Highly organised and able to work both in team and independently. An excellent communicator and relationship builder. A very quick learner that fastly adapts to different situations. Results-oriented, easy-going, entrepreneurial and passionate about your work. Logistic & Salary The role is based in Milan with a hybrid work policy. We offer a competitive salary, commensurate with experience. Stock option plan available. The selection process Once we receive your CV, we will take time to evaluate it carefully. Should there be a match for this or any other position at the Company, we will be in touch with you. Our selection process may vary in the number and order of steps but generally includes: HR interview, technical evaluation and final meeting in person. We aim to have the entire process completed in under 4 weeks. In case there is no match at the moment don’t worry, we will make sure to keep your cv in consideration for future vacancies Satispay is an equal opportunity employer, we do not discriminate on the basis of race, color, religion, sexual orientation, gender identity or national origin. We promote the inclusion and work integration of people belonging to protected categories – as regulated by Law 68/99. This job opportunity is addressed to both sexes, in accordance with Laws 903/77 . J-18808-Ljbffr