Customer Collaboration Manager

Customer Collaboration Manager page is loaded Customer Collaboration Manager Apply locations Milano time type Full time posted on Posted Yesterday job requisition id R-67133 About Us T he Kraft Heinz Company is one of the largest food and beverage companies in the world, with eight $1 billion brands and global sales of approximately $25 billion. We’re a globally trusted producer of high-quality, great-tasting, and nutritious foods for over 150 years. Our brands are truly global, with products produced and marketed in over 40 countries. These beloved products include condiments and sauces, cheese and dairy, meals, meats, refreshment beverages, coffee, infant and nutrition products, and numerous other grocery products in a portfolio of more than 200 legacy and emerging brands. No matter the brand, we’re united under one vision: To sustainably grow by delighting more consumers globally . Bringing this vision to life is our team of 39,000 food lovers, creative thinkers, and high performers worldwide. Together, we help provide meals to those in need through our global partnership with Rise Against Hunger. We also stand committed to responsible, sustainable practices that extend to every facet of our business, our consumers, and our communities. Every day, we’re transforming the food industry with bold thinking and unprecedented results. If you share our passion – and are ready to create the future, build a legacy, and lead as a global citizen – there’s only one thing to do: join our table and let’s make life delicious Our Culture of Ownership, Meritocracy & Collaboration We’re not afraid to think differently. Embrace new ideas. Dream big. We empower our people at every level – from entry-level intern to senior leader – to own their work. We share a responsibility to think like Owners – to be mindful of the collective and sustained success of Kraft Heinz – which we apply to every situation, every day. As part of Kraft Heinz, you’re supported to grow and achieve. You’re expected to bring your authentic self to work every day, to lead with humility, and drive outstanding performance at every level – and you’ll be rewarded. You’re given opportunities to leave a mark and build a legacy. But you won’t do it alone. You’re supported by passionate teammates along the way, and our collective, collaborative spirit fuels our incredible progress. Job Description We have an exciting opportunity available for a Customer Collaboration Manager (m/f/d) to make a difference at Kraft Heinz. This position lies within the S&OP Italy business unit with its office located in Milan and is reporting into the Head of S&OP and Logistics. The delivery of an outstanding customer and Kraft Heinz Supply Chain will be your primary responsibility- while constantly looking for improvement activities within you team. In brief- you take ownership of; Developing and implementing the customer collaboration Strategy. Delivering target service performance in all aspects of Service as measured by the customer- case fill rate and delivery on time and supporting the customer in securing on shelf availability. Building strong internal and external relationships with our Customers- Sales- Customer Service- Demand and Logistics. Identifying and implementing supply chain value projects- for reducing costs- enabling value creation and improving customer happiness. Securing Kraft Heinz’s supply chain preferred supplier position for your customers and developing and maintaining key communication channels. Qualifications Hard Skills and Capabilities Bachelor’s degree in a relevant field- e.g. Supply Chain Roughly 5 years’ experience in a supply chain or logistics position Good hands-on Excel knowledge Strong proficiency in Italian and English Professional Attributes Communication Skills – People are easily be exposed to senior management- no matter their level. Therefore- it’s meaningful to have excellent interpersonal skills- to take care of all kinds of different collaborators. Analytical – We’re a very data driven company- making it crucial to be able to translate complex data into a simple solution with an analytical approach. Result driven – You don’t only focus on your own results- but always do what’s best for the company. What we offer you An ambitious employer with a fast career track like only few other companies can match; A competitive salary and excellent bonus structure (above market); Permanent contract; for we believe in doing big bets on people; Flexibility; we have a hybrid working model providing you with the empowerment to take ownership of your work-life balance. Always room for new insights; if you have an excellent idea- please let us know- and we can set it in action Location(s) Milano Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes . About Us INCLUSION MATTERS TO US Everyone is welcome at our table. In fact, we thrive on learning and growing from our diverse backgrounds and perspectives. Doesn’t matter who you are, where you’re from, or who makes your heart sing. We want you to show up as your authentic self, excited to work with amazing colleagues to solve complex challenges and innovate in an ever-changing industry. We’re committed to: Hiring and growing talent from diverse backgrounds and perspectives. Growing our Business Resource Groups — vibrant, celebrated communities that enhance our business through thought leadership employee engagement and professional development opportunities. Providing our managers and leaders high quality learning experiences to explore how to foster inclusion and belonging.