Customer Experience Internship

Manpower Group, leader nella creazione di soluzioni integrate per l’incontro tra domanda e offerta di lavoro e lo sviluppo della carriera ricerca per PHILIP MORRIS ITALIA Customer Experience Internship Be part of a revolutionary change At Philip Morris International (PMI), we’ve chosen to do something incredible. We’re totally transforming our business and building our future on smoke-free products. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. Join us in our Customer Experience team and you will support the Customer Experience Analytics in developing tools/assets/KPIs for monitoring the quality of the service provided and generating relevant outcomes/insights on Consumer behaviors, meant, to influence the strategic decision-making process within the organization towards being always skewed to reflect real consumer ‘priorities’ in all business initiatives. Specific Responsibilities: • Supporting on analysis of all consumer data points within CRM system, investigating patterns/trends and generate advanced analytics insights within the Consumer Journey • Collaborate on Collecting stakeholders needs in terms of regular monitoring/reporting of Consumer KPIs • Supporting on Building Consumer KPIs monitoring dashboard • Closely supporting CJ Analytics team into the improvement predictive models • Proactive cooperation in the preparation of outcomes &, presentation on CJ Data Analytics Activities in international workshops/strategic meetings Who we’re looking for: Graduation in Statistics, Data Science, Engineering, Economics or similar • Strong logical-analytical skills, for data management and for the collection of information • Good Knowledge query languages like SQL and one of the programming languages as R or Python • Basic knowledge of machine learning algorithm • Good knowledge of Office Package, in particular Excel and Power Point • Agility to work in complex/fluid environment with tight deadlines • Team player, positive attitude, attention to details • Good knowledge of English and Italian languages What’s ‘nice to have’: • Problem Solving and Consumer orientation • Quick learning capabilities and entrepreneurial spirit • Attitude to work in a complex and fluid environment with tight deadlines • Good Project Management Skills and Entrepreneurship • Knowledge of Data Analytics Tools (e.g. Power BI) What we offer: Our success depends on the men and women who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can: • Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore. • Be part of an inclusive, diverse culture, where everyone’s contribution is respected, collaborate with some of the world’s best people and feel like you belong. • Pursue your ambitions and develop your skills with a global business – our staggering size and scale provide endless opportunities to progress. Type of contract: Internship of 6 months length Work location: Rome Philip Morris Italia is one of the two Italian affiliates of Philip Morris International, a leading company in the tobacco and nicotine market. With almost 1000 employees, it is engaged in the development and commercialization of smoke-free products in Italy. vetrinabakeca