Customer Sales Operations Professional SMITH EMEA

The Customer Sales Operations Professional will support the various business departments within the organization. This position is at the heart of business operations and responsible for an efficient Customer and Sales support. Aiming for highest levels of customer satisfaction and confidence, this positions leadership ensures support and information flow to internal customers in an effective and professional manner. This is a role with responsibilities as mentioned below Analyze commercial data and propose input and recommendations in order to elaborate the sales plan accordingly with the sales targets, as well as sales initiatives. Develop weekly & monthly sales report and analyze the data, identifying business critical insights and working closely with the Commercial Teams to translate them into business inputs aimed at enabling further business development, in accordance with the assigned targets. Analyze the orders book, fulfill the sales orders, and monitors & plan the shipments on a monthly basis. Execute the day-by-day operations activities during the different processes aimed at carrying over the samples management, working closely with EMEA Customer Operations team: executing the samples orders entry & orders finetune, overseeing and monitoring deadlines and deliveries accordingly with HQ EMEA Customer Operations team input; managing the overall process around samples: annual stock count, declass, samples return. Coordinate operations activities for all EMEA Showrooms ensuring updated samples presence & visual merchandising guidelines are correctly performed. Manage the overall process of sales operations tool (e.g masterdata, price lists, collections presentation & lauch pack, availability list, etc.): guide the seasonal process defining the correct timing, collect and address issues, coordinate roll out on new sales tool. Ensure the corporate policies application related to samples and returns and deployment towards relevant functions Your requirements: 3-5 years experience in Operations Management with a Customer Service or Sales Support background Excellent stakeholder management, both internally and externally IT Literate and great MS office skills Experience with SAP, AS400 o Stealth, or equivalent systems preferred Experience with Salesforce or other similar digital platforms Planning methods and techniques Reporting, KPI, Customer Analysis Strong negotiation skills, communication skills, and problem-solving skills. Be responsible, patient, reliable, honest, and competent in handling operational tasks. Fast-learner with outstanding trouble-shooting skills and excellent critical thinking ability Fluent in English German and Italian language skills beneficial but not mandatory