IBM
Introduction At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. You will be joining our industry leading Open Hybrid Cloud Platform & AI team. IBM’s open hybrid cloud platform architecture, based on RedHat OpenShift, works with the entire range of clients’ existing IT infrastructures, regardless of vendor. This platform allows clients to “write-once/run-anywhere,” and enables a hybrid cloud approach that drives up to 2.5 times more value for clients than a public cloud-only solution. You can see more here https://www.ibm.com/cloud/hybrid Your Role and Responsibilities As a Customer Success Manager you will apply your technical skills to help our customers achieve their business outcomes with hybrid cloud & AI Growth Offerings. You will be responsible for use case identification, solution architecture design, MVP builds, and adoption of our Growth Offerings that run on Red Hat OpenShift. You will also guide IT executives through the changes needed to unlock the full value of hybrid cloud, show users how to get value out of their solutions, identify expansion opportunities, and work with the renewal team to ensure execution of the renewal process. Your Responsibilities In That Role Will Be · To deeply understand customer business and technology needs in order to become the face of IBM to the customer · To serve as a trusted technical expert for the customer’s cloud migration, deployment, adoption of Hybrid Cloud & AI Growth Offerings and to built on Red Hat OpenShift or other container-based platforms · Leading technical conversations and persuading others to take action based on requirements and value provided by solutions · To handle difficult customers or situations and demonstrate resolutions · A willingness to take initiative and tackle things on your own · Navigating data and people to find answers · Execute customer success plans to drive adoption post-deployment · Co-creating MVPs or PoCs to accelerate time to value · Driving bootcamps to enable practitioners with essential solutions skills Required Technical and Professional Expertise · Experience in Customer Success, Professional Services and/or Services Industries, Technical Sales (e.g. as technical customer success manage, consultant, pre-sales, enterprise architect or equivalent) · Deep technical understanding and at least 2 years of hands-on experience with Containers, Value Prop, Use Cases, Competitive Differentiation , public cloud · Deep understanding and at least 2 years of hands-on experience in enterprise software implementations, SaaS / IaaS / PaaS and/or cloud applications · Technical understanding of IBM Software and Cloud Services · Proven ability to show customers how to “use” the offerings to get to first productive use · Proactive expansion and opportunities generation · Analytical mindset and problem-solving skills · Strong interpersonal relationship building and executive communications skills · Fluent in Italian and English Preferred Technical And Professional Expertise · Hands-on experience working with OpenShift and Hybrid Cloud & AI Growth Offerings Required Technical and Professional Expertise Refer to JD Preferred Technical and Professional Expertise Refer to JD J-18808-Ljbffr
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