Customer Technical Support Specialist

Press Tab to Move to Skip to Content Link Company: Ball Corporation Location: Nogara, VR, IT, 37054 Date: Sep 28, 2023 Job Category: Customer Support/ Operations Req. ID: 31976 Further your career at Ball, a world leader in manufacturing sustainable aluminum packaging. Achieve extraordinary things when you join our team, and make a difference in your professional development, the community, and around the globe Ball is thrilled to receive Newsweek’s 2023 Top 100 Global Most Loved Workplace award As a sustainable product leader, we have over 21,000 global team members. From endlessly recyclable aluminum cans, and cups, to aerosol bottles, our goal is to contribute to a better community, society, and world. Position Overview: Customer Technical Support Specialist will provide a comprehensive technical service and support to allocated customers and technical support to the sales and manufacturing functions connected with allocated customers. This role will be responsible for coordinating and implementing filling line trials on customer sites to evaluate new/modified Ball products and customer products being filled in Ball components. Key responsibilities include: Contacting customer regarding quality issues and visiting the customer where required Generating complaint notification for internal distribution and reviewing complaint with Ball manufacturing plant and/or customer under supervision Responding to customer on quality issue cause and any actions taken within Ball in line with CTS Manager Administering the sorting/destruction of any filled stock agreed as unusable Coordinating with customer and Ball Manufacturing to ensure test cans/ends of the correct quantity/specification are available Arranging for filling at customer location and where necessary, assisting with its completion Supporting in auditing customer filling facilities/warehouses for problems which may result in reduction in filling speed, damage to cans or ends and unsafe seam quality Examining under guidance, customer & Ball filling facilities/warehouses to determine areas of enhancement Performing regular audit as per Ball procedure Deciding along with Regional CTS Manager, what trials are required, filling line trials or test packs, bench tests Experience and skills required: Degree in Technical education Minimum 5 years of relevant experience in technical support to customers and preferable technical knowledge and experience on Can and End manufacturing Customer oriented with good analytical skills Advanced knowledge of MS Office Ball Corporation is an Equal Opportunity Employer. We actively encourage applications from everybody, regardless of gender, age, ethnicity, faith, ability, or orientation . When you join Ball you belong to a team of over 22,000 members worldwide. Our products range from infinitely recyclable aluminium cans, cups, and aerosol bottles, to aerospace solutions that enable our customers to have a deeper understanding of our planet and the universe. Each of us has a deep commitment to diversity and inclusion which is the foundation of our culture of belonging. Everyone at Ball is making a difference by doing what we love. Because what we create may change, but what we will always make is a difference. Please note the advertised job title might vary from the job title on the contract due to local job title structure and global HR systems. J-18808-Ljbffr