Deputy Manager Customer Experience and Sales – Tommy Hilfiger Scalo Milano

Deputy Manager Customer Experience and Sales – Tommy Hilfiger Scalo Milano page is loaded Deputy Manager Customer Experience and Sales – Tommy Hilfiger Scalo Milano Apply locations Tommy Hilfiger Outlet Locate di Triulzi (Scalo Milano City Style) time type Full time posted on Posted Yesterday job requisition id R37788 If you are a current PVH Associate, please click this link to apply through your Workday account. Design Your Future at PVH Deputy Manager Customer Experience and Sales – Tommy Hilfiger Scalo Milano PVH has evolved from its 1881 roots to become a diversified global company with over $9 billion in revenues through a combination of strategic acquisitions and by successfully growing our brands globally across the Wholesale, Retail, E-commerce and Licensing channels. PVH Corporation made several acquisitions over a decade that has redefined the identity, performance and long-term growth potential of the Company. Through these transformative acquisitions, we have secured our position as one of the largest branded lifestyle apparel companies in the world, with a diversified portfolio of iconic lifestyle apparel brands, led by Tommy Hilfiger and Calvin Klein. Together, these two brands represent over 75% of our worldwide business and are expected to continue to drive future revenue and profitability growth. As a much larger organization, we continue to operate under our core business principles, which value leaders who hold the highest ethical standards, while also driving results across the business. At PVH, we take great pride in our passion, integrity, individuality, partnership and accountability, and we believe that these attributes will serve as key competitive advantages. Our people are our greatest asset, we believe that investing in our talent will allow us to continue to grow our business. MISSION The Deputy Manager Customer Experience & Sales ensures the store performance and optimal Clients Experience through managing and supporting the Sales Team with training, coaching and sharing feedbacks KEY RESPONSIBILITIES CUSTOMER EXPERIENCE Responsible of the Customer Experience in Store, assures that all aspects of the selling ceremony are in place and exercised by the team he coordinates Oversee all levels of customer service by setting daily goals and expectations to create a positive store environment Listen and consider feedback of customers by highlighting all relevant information to Store Manager and HQ Manages all delicate situations returns, end of season, customer returns, repairs, complaints PEOPLE Exhibit excellent floor presence by training and coaching the store team on customer service, standards, product placement and time management Coach team to exploit every chance to connect and convert, constantly up-to-date regarding store sales progress Assist Store Manager in assigning quantitative and qualitative objectives and verifying they are achieved Serves as in floor trainer providing the staff continuous feedback on performance Conduct regular 1to1 with the team he coordinates Support the SM in Recruit, motivate, develop and lead a store team Ensure the appropriate onboarding of new hires Ensure regular and effective cascading of company contents through: morning briefings, products and CRM trainings, engaging animation of the store board OPERATION Ensure the proper execution of CRM activities for the achievement of retention, upgrading and prospects conversion targets Omnichannel Sales Service, Ois Liaise with Store Manager/Director and others Team Managers, if any, in order to allocate duties and responsibilities to Sales Associates SALES & KPI’S Ensure continuous progress on performance KPIs as assigned Utilize Company reports to analyze trends and provide the Sm recommendation for action Conduct productive daily meetings to ensure that goals are met ABOUT YOU University Degree in Economics or related studies At least 5 years’ experience in similar role within structured environment Highly developed business acumen Ability to take a ‘big picture’ view of a situation Good communication and collaboration skills and abilities Highly detail oriented and organized in work High level in local language and in oral as well as written English communication WHAT YOU CAN EXPECT FROM US A company culture that fosters development, offering training and learning opportunities through our very own PVH University An international environment which respects diversity, equality, and individuality A super modern approach to Fashion, Omnichannel, we are pioneering the industry An hybrid-working program that empowers our associates to work from everywhere (where applicable) An yearly welfare program, iOS devices, superb Application to enhance collaboration A best in class People’s Place inside the Milan Office A fantastic environment where you can fail fast and learn fast http://www.pvh.com Continue exploring our current job opportunities and take the next step towards designing your future. About Us With a history going back over 135 years, PVH has excelled at growing brands and businesses with rich American heritages, becoming one of the largest apparel companies in the world. We have over 36,000 associates operating in over 40 countries and nearly $9 billion in annual revenues. We own the iconic CALVIN KLEIN, TOMMY HILFIGER, Van Heusen, IZOD, ARROW, Warner’s, Olga and Geoffrey Beene brands, as well as the digital-centric True & Co . intimates brand, and market a variety of goods under these and other nationally and internationally known owned and licensed brands. J-18808-Ljbffr