Digital Product Specialist – Maternity leave E.ON Energia S.p.A.

Digital Product Specialist – Maternity leave

E.ON Energia S.p.A. | Fixed Term | Full time | Milano

The new E.ON is one of the strongest operators of European energy networks and energy-related infrastructure, as well as a provider of advanced customer solutions for more than 50 million customers. With a total of over 75,000 employees we are represented in 15 countries. This makes us ideally positioned to help drive Europe’s energy transition. By focusing on two sustainable growth areas and with the acquisition of innogy, E.ON fully commits itself to the fundamental transformation of the energy world. As one of Europe’s largest energy service providers we will actively drive the energy transition in Italy and Europe. Combining the expertise of both companies will also make E.ON a pioneer in developing new and innovative energy solutions and attract the brightest minds in the energy sector.

E.ON in Italy is one of the main energy operators concerning the sale of energy solutions, with over 900,000 customers. In line with the strategic positioning of the Group, E.ON Italia focuses on the proposal of competitive energy products and services capable of responding to the new needs of consumers for a smarter and more efficient use of energy.

We're looking for a Digital Product Specialist  (m/f/x) for maternity leave, who will work into Digital Self-Care & Engagement Team (Digital Product & Services Area) focusing on E.ON APP for customers and how to boost usage, adoption and rating of this channel. He/she will deal with implementation of new features and improvements consistently with customer needs about all the assets (self-care tasks, engagement patterns, community features, etc.) in order to achieve the highest perceived value and maximized the related KPIs (e.g. APP rating on application stores, Net Promoting Score, etc.).
Taking care of evolutions and roadmap, he/she will contribute to define product concepts and requirements (after scouting activities on best practices and insights collection from internal/external stakeholders) and to ensure their best releases working with the other colleagues and teams (e.g. UX/UI and Digital Delivery functions, IT department, business partners, etc.).

What you will do:

• Continuous benchmarking of main APP trends in terms of features and components among comparable players/industries;
• Analysis of customers behaviours on digital properties leveraging on quantitative methods (e.g. analytics) as well as qualitative ones (e.g. direct feedbacks by customers) 
• Contribute to define and prioritize product requirements (with a continuous backlog maintenance) under a customer-centric approach to maximize NPS and APP rating as main drivers (with the final aim to achieve the estimated NPV of projects)
• Propose activities to increase APP usage leveraging on digital engagement or initiatives agreed with sales channels and other stakeholders;
• Collect requests from all the stakeholders about new APP features to sustain E.ON #MakeItalyGreen proposition (e.g. engagement flow, gamification) and to support revenue streams (e.g. up/cross-selling, WOM triggers);
• Reporting/analysis about main digital product metrics (e.g. MAUs, APP downloads, features usage, APP rating/reviews);

Basic Qualifications:

• Academic degree and experience (at least 2 years) on digital product management (practical experience on projects focused on customers satisfaction increase would be very appreciated).
• Fluent English and knowledge of Office suite (especially Excel and PowerPoint) are mandatory requirements.
• Good team player with a drive to create a positive work environment.

Preferred Qualifications:

• Knowledge of AGILE approach and main involved tools (e.g. JIRA, Confluence)
• Knowledge of Google Analytics or equivalent tools;
• Passion for APP and mobile economy main trends;
• Previous experience with international companies or companies with +100 employees;
• Strong business acumen and ability to learn, understand and converse around key business issues

What we offer:
• An enthusiastic and smart team;
• dynamic and international environment
• A sustainable mission to foster

What you need to know:
• Contract type: Fixed Term reindirect contract (contratto di somministrazione)
• Working time: Full time, Hybrid work model

Shaping the future of energy together

Do you have questions?

For further information please contact Elisabetta Servadei. If you are convinced that this is the next step in your career, register and apply online (Job Req ID: 221099 ).
Shaping the future of energy together!

What you need to know:

Contract type: Fixed Term
Working time: Full time
Company: E.ON Energia S.p.A.
Function area: IT/Digital

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