Director of Revenue Management

Director of Revenue Management (Florence, Italy)

Our Company and Our Property

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With 26 hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Our mission is to be the best-loved operator of one-of-a-kind luxury properties and experiences. We are best loved because we are intimate, stylish, soulful and deeply personal. 

Collegio alla Querce, Auberge Resorts Collection is a former cultural institution and much-beloved boarding school is undergoing an extensive transformation to awaken the property’s storied and romantic history, dating back to the 16th century. Auberge’s third European destination, Collegio is a delight for design lovers and gourmands alike. Three adjacent original buildings feature 83 rooms, an original chapel and theater, a library, two restaurants and a bar which was once the school’s principal’s office. Surrounded by old growth cyprus and soaring oak trees, the resort’s grounds boast expansive lawns, five levels of terraced Baroque gardens, a pool and garden bar and restaurant. Come here for relaxation or adventure – and leave utterly enchanted.

Role Summary

Join our team as Director of Revenue Strategy (DORS) and become one of the authors of our story. As part of the Auberge family, you will be responsible for the development and execution of revenue strategies which achieve optimal top-line revenue, enhanced profitability, and gain market share. The DORS will provide leadership and create recommendations to the revenue generation team in the areas of pricing, distribution channel strategy, digital marketing, and reservation sales. The DORS will identify statistically relevant trends, leverage predictive modeling to predict future behavior, and implement core strategies necessary across all channels.

Core Responsibilities

Please note that this is not an exhaustive list of everything that needs to be done Within this, the key responsibilities for this position are:

• Work collaboratively with the property revenue generation team to analyze report metrics and implement an effective revenue strategy.
• Creation and execution of a demand-based pricing strategy by room accommodation.
• Utilize transient KPI reports to identify booking trends.
• Deep understanding of the hotel’s defined competitive set as well as the resort(s) positioning within those respective sets.
• Work with a digital marketing team to develop an on-going marketing plan aimed at both long-term positioning as well as short-term need generation tactics.
• Conduct weekly strategy and one-on-one meetings to collaborate, influence decisions, and execute plans.
• Implement an effective distribution strategy which leverages less costly channels to drive profitability; this includes alternative residential distribution channels to expand reach and awareness of the product.
• Create day by day forecasts as needed.
• Work directly with the revenue generation team and key stakeholders to ensure ancillary revenue objectives are met.
• Ability to effectively communicate challenges that arise in either property performance or processes and develop a plan to correct.
• Be able to influence change and demonstrate a sense of accountability and level of comfort during all interactions with key stakeholders on property, regional and home office, as well as ownership groups.
• Create and execute an electronic distribution merchandising strategy for effective pricing, content, positioning, relationships, and marketing programs.
• Monitor all electronic distribution sites on a consistent basis to ensure all leisure rates and room categories are loaded and bookable.
• Leverage RMS system to identify booking trends outside typical booking window and make necessary corrections.
• Produce daily, weekly, monthly reporting suite (pace, segmentation, channel, etc.) to make pricing decisions.
• Implement a group and wholesale block management programs to ensure contracted rooms are being maintained, forecasted, and yielded appropriately, and the blocks are being released in a timely manner.
• Perform other duties as directed, developed or assigned.

Qualifications

• Fluency in both Italian and English both verbal and written.
• High School Graduate (required)
• College Education (Bachelor’s degree or higher)
• Must have worked as an on-property Director of Revenue Strategy role for a minimum of 5-years
• Strong written and oral communication skills
• Confidence in working directly with ownership groups and key internal executives to articulate strategy, gain alignment and execute the plan to meet the business needs of the resorts.
• Ability to influence across organizational and departmental lines
• Well-versed in revenue management & distribution technologies (PMS, RMS, CRS)
• Ability to understand demand, and leverage predictive modeling tools to implement an effective pricing and distribution deployment
• Proficient in Excel (sheets)

What Else?

At Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences. We are storytellers and story-makers, delivering simple pleasures and creating unforgettable memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty. Whatever role we play in Auberge, and wherever we work, we all live by the view that our core purpose is to enrich people’s lives. If you feel that our approach is aligned with your own passions and beliefs, then please talk to us about becoming part of our family.

If you feel that our approach is aligned with your own passions and beliefs, then please talk to us about becoming part of our family. 

Department: Finance/Finanzas
This is a pt- year round position

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