Event Services Coordinator

Event Services Coordinator – Luxury Hotels – 5 Star Hotels and Resorts – Rocco Forte Rocco Forte Hotels Careers Forte Philosophy Our History Register your Interest Event Services Coordinator Fixed-term Verdura Sciacca, Sicily APPLY Verdura Resort is set on 230 hectares and nearly two kilometres of private Mediterranean coastline. There are three Kyle Phillips golf courses, a 60-metre infinity pool, six clay tennis courts, a world-class spa, four restaurants, five bars and much more. It’s a place where buildings are subtly woven into the landscape, with a true sense of space and uninterrupted views of the azure waters. Above all, it’s a place where our team delivers an outstanding level of service. The Position EVENT SERVICES COORDINATOR Main purpose : Event Servicing Teams are responsible for servicing all residential group bookings once contract is signed (following handover from Group and Events Sales Team) and responsible for converting all event leads. Event Services Teams must communicate, process and execute client requests to hotel operational departments. Reports to: Groups & Events Director Main duties & responsibilities : • Support Events Director for the event servicing processes within the ‘Enquiry life cycle’ of group and residential leads – logistical management (e.g. rooming lists, menus, special requirements etc) post contract signature and handover; • Support Events Director for the total processes within the ‘Enquiry Life Cycle’ for banqueting only leads. Managing all incoming banqueting only leads per property/region including logistical management (e.g. rooming lists, menus, special requirements etc); • Assist Events Director for selling and negotiating on the phone and email; • Support Events Director for coordinating with all operational teams to ensure the successful delivery of a group or event. To include: o On boarding’ of all operational teams in the form of a BEO/Group Summary and meeting; o Client to be met on arrival and introduced to the key operational colleagues that will be responsible for managing the group and event while on property; o Pre-Con meetings should take place with the client present so a full run-through of the group/event can be discussed with the client: o Key contact for the client while the event is on property. • Work in collaboration with all operational departments to ensure all group and event revenue is signed off per day in preparation for the final invoice; • Work in collaboration with Proactive sales teams and Group & Event Sales Teams to establish a suitable Post event follow up arrangement with the client; • Assist Events Director for final invoice preparations working in collaboration with the operational and finance teams. To include daily postings of agreed revenues, additional revenues and daily signing off on all event revenues by the client; • Helps to ensure compliance with all company standards, policies and procedures; • Understands and uses new technology to improve performance; • Communicates effectively; • Remains positive and resilient; • Shows initiative; • Consistently maintains a high standard of personal hygiene and grooming; • Demonstrates cooperation within the team and with other departments in order to deliver service excellence; • Positively influences others in the team and clearly enjoys working with people; • Supports and attends any meetings, training sessions or courses that may be beneficial to Team Members or departments. We offer : • Fixed-term (1 year) contract according to C.C.N.L. Settore Turismo. • Learning & development activities and career opportunities. • Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products “Irene Forte”. • Staff celebrations. Competencies required : • Team Management & Collaboration: be a role model for team work, reward and encourage positive team play. He/she will engage the Team Members, with a open communication, regular feedback and promoting a culture of trust and respect. • Communication: He/she shares information across the business in a timely manner to inform better decisions. • Personal effectiveness & Emotional intelligence: Self-awareness and self-control are a must. Able to establish mutually beneficial relationships with others. Set clear goals and expectations and identify clear priorities. • Business orientation: Create an understanding amongst all the departments of how department performance impacts the business. Create action plans to improve performance when not meeting company requirements. • Self & team developer: enthusiastic supporter of learning and development. Inspire and motivate others to achieve superior performance and to take on new learning opportunities. Discuss, plan, track and support own and team development and professional growth. Other requirements : • Fluent in Italian and English. • Minimum 1 year of experience as Events Organizer • Preferable evidence of self-development through specialized courses, conferences or workshops; • PC literate. • Good selling philosophy with developed customer relationship skills • Ability to negotiate and resolve a degree of conflict • Developed problem solving skills with the ability to think outside of the established norms • Active and objective listener • Strong organizational skills in order to successfully manage conflicting priorities from all teams and clients. Workplace : Verdura Resort, Sciacca, S.S. 115 Km 131, 92019 Sicilia. Please apply forwarding your CV with full details and enclose the approval to process the personal data according to local privacy laws and standards (d.lgs. 196/03). Share: copyright © rocco forte hotels 2019 all rights reserved. J-18808-Ljbffr