GENERAL MANAGER, Hotel Caruso, a Belmond Hotel, Ravello

GENERAL MANAGER, Hotel Caruso, a Belmond Hotel, Ravello Belmond is looking for a General Manager for the Caruso, a Belmond Hotel, Ravello, located on the Amalfi Coast, Italy. This elegant 11th-century palace boasts lush, layered grounds, access to a private beach and cinematic panoramas between sea and sky. One of the world’s most iconic wedding destinations, the Hotel Caruso is a dream-like setting for dazzling and intimate celebrations. Guests enjoy creative gastronomy, a majestic pool and mesmerising spa. The General Manager will act as the business owner and drive excellence in line with Belmond’s and the Hotel Caruso’s strategic plan. He/she will have commercial accountability for budgeting and financial management, planning, organising and directing all hotel services, including Front of House, Food and Beverage operations, Housekeeping, Spa and any leisure facilities provided within the hotel. The ideal candidate has extensive experience working in a luxury hospitality both in Italy and abroad, and has a strong passion for driving state of the art service and guest experience. Main Duties and Responsibilities Act as business owner with overall responsibility of the hotel’s business success and operational processes / execution Achieve and exceed the hotel’s targets in terms of guest satisfaction, quality assurance and financial metrics, talent retention Ensure the successful delivery, in line with Caruso’s positioning, of all excellence related projects and manifestos Oversee the hotel’s pre-opening activity and operations In conjunction with the Divisional functional leaders, develop and implement strategies and projects around Sales, Brand & Marketing, Revenue, etc. Enhance the hotel’s culinary philosophy, focusing on gastronomic passion and loyalty to the terrain Elevate the hotel’s wellbeing experiences by enhancing outdoor and Spa activities Review and increase the hotel’s offering Develop a local culture that attracts top talent and connects to the community In collaboration with the Brand & Marketing/PR team, connect with the media, travel industry and clients that will tell the story of the Costiera Amalfitana and its surroundings Implement Divisional and Global initiatives as required Requirements Minimum of 5 years work experience in a General Manager position in the luxury hospitality industry International work experience desirable A passion for excellence Commitment to the development of the Hotel Caruso and its team A hands-on, can-do attitude, quality driven with a passionate for excellence and about bringing out the best in other people Fluent in Italian and English Genuine Character s – We are genuine characters and great storytellers. Proud Custodians – We are proud of, and protect our products, their environment and heritage. Caring Hands and Hearts – We respect and take care of each other, and the communities in which we work. Pioneering Mindset – We discover, learn and grow, creating personal journeys. About Belmond Belmond is part of the world’s leading luxury group, LVMH Moët Hennessy Louis Vuitton. Belmond has been a pioneer of exceptional luxury travel since 1976. Its portfolio extends across 24 countries with remarkable properties that include the illustrious Venice Simplon-Orient-Express train, remote beach retreats like Cap Juluca in Anguilla, Italian hideaways such as Splendido in Portofino, and gateways to natural wonders such as Hotel das Cataratas beside Brazil’s Iguassu Falls. From trains to river barges, safari lodges to hotels, each unique property has a distinctive story, personality and identity, with a personalised team to match. The essence of the Belmond brand is built upon its heritage, craftsmanship and genuine, authentic service. We treasure history while looking to the future. We embrace community spirit and believe in responsible, sustainable tourism. Belmond is an equal opportunities employer that is committed to diversity and inclusion in the workplace. J-18808-Ljbffr