Global COE Director, Logistics and Customer Service

Select how often (in days) to receive an alert: Global COE Director, Logistics and Customer Service Date: Oct 13, 2023 Location: Sesto San Giovanni, Milan, IT Additional Location: Function: Logistics & Customer Service Seniority Level: Director Employment type: Permanent Workplace Type: Hybrid Campari Group today is a major player in the global branded spirits industry, with a portfolio of over 50 premium and super premium brands, marketed and distributed in over 190 markets around the world, with leading positions in Europe and the Americas. Headquartered in Milan, Italy, Campari Group owns 22 plants worldwide and has its own distribution network in 22 countries, and employs approximately 4,000 people. Shares of the parent company Davide Campari – Milano N.V. are listed on the Italian Stock Exchange since 2001. Campari Group is today the sixth-largest player worldwide in the premium spirits industry. This role has a primary responsibility to lead functional standards definition & governance. The role is also responsible for the general development of Logistics & Customer Service (CS) capabilities, globally leveraged, developing the capabilities roadmap and the related change management. Moreover, this role will define Customer Service strategies and execute centrally-driven CS workstreams. Key Responsibilities and Activities Leads the definition and deployment of the Customer Service processes and ways of working: Defines the metrics of success (KPIs) for Customer Services globally, in collaboration with Regional & Customer Service leaders, GBS, IT, Finance and Customer Marketing; Develops and deploys standards on ‘On time’ global measures; Owns the blueprint design, maturity and application model for CS globally Leads the advanced ATP deployment in close partnership with Regional Customer Service teams, Planning and IT; Global Subject Matter Expert (SME), providing expertise into company-wide projects impacting Customer Service; Defines road map to achieve best in class Customer Service performance; Global lead and main point of contact for company-wide projects impacting Customer Service & Logistics (IBP, Ichnos, etc. ); Oversees CS & Logistics process framework & standards, responsible for aligning changes with the Global Logistics Director; Partners with Regional SC Leaders and IT to define and deploy the technology roadmap for Customer Service & Logistics; Identifies and reviews best technological solutions to improve in-plant WHs logistics infrastructures (ex. equipment, tools) in close collaboration with Global Engineering; Oversees the definition and development of global standards at our in-plant warehouses, identifying freight efficiency (e.g., pallet configuration, container & truck loading regimes), in compliance with HSE standards and regulations in defining the need of the customer. The execution of the global standards is dependent on deployment by the regional and local teams . Introduces standard ways of working alongside the Global, Regional CS&L Directors to improve overall SC performance; Defines the KPI dashboards, together with the Logistics Director, to measure and compare performances across geographies; Organizes and oversees the capability framework required for Customer Service & Logistics, performing regular capability assessment and designing upskilling programs with Talent Development/ Campari University. Reviews the local and regional logistics process maturity assessments with the Global Head of Logistics, identifies gaps with CS&L organization so they can deploy new or revised processes. Key Relationships Internal: Global Logistics, Regional Logistics and Customer Service Teams, Regional Quality Teams, Global Procurement, Regional Heads of SC, Regional Heads of Manufacturing, IT, GBS Team, Legal, Finance (SC and Markets), all other SC Departments, CCM Organization. External: Logistics Suppliers, Distributors, Customers, Technology providers. Experience & Education & Skills 12 years of proven experience within logistics and customer service organizations in international FMCG companies operating within regional/global roles of responsibility. Strong experience and track records in end-to-end Process evolution and Systems implementation. Must be familiar with working cross-cultures and cross-geographies in a matrix organization. Fluency of English is a must, knowledge of another language is a plus. Our commitment to Diversity & Inclusion: At Campari Group we believe in building more value together, thus we see diversity in all forms as a source of enrichment. Our employment policies and practices ensure that we are committed to providing equal employment opportunities in all aspects of employment without regard to any individual’s race, religion, creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, sexual orientation, gender identity or characteristics or expression, political affiliation or activity, age, veteran status, citizenship, or any other characteristic protected by law. Note to applicants: Your application will be assessed based on your abilities, expertise, general knowledge and experience, not because of any confidential, proprietary or trade secret information you may possess. You must not disclose to Campari Group any such information. In the event that you are asked a question that cannot be answered without disclosure of any confidential, proprietary or trade secret information (including from a current or prior employer or their vendors or customers), you must decline to answer the question. Notice to third party agencies: Please note that we do not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Services Agreement, we will not consider, or agree to, payment of any referral compensation or recruiter fee. In the event that a recruiter or agency submits a resume or candidate without a previously signed agreement, we explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency J-18808-Ljbffr