Global Retail Senior Analyst

Dolce & Gabbana, a leader in the world of luxury fashion, has an exceptional career opportunity available for a Retail CRM Senior Analyst based in our HQ Milan. The successful candidate will be part of the Global Retail CRM & Client Development team.

Main Activities & Responsibilities

• Be the main point of referent for the Global CRM Reporting Activities
• Collect feedbacks from Regions to enhance weekly and monthly Dashboards, monthly KPIs book and one-off analysis
• Guarantee an overview of global systems and integrations with regional ones
• Lead the Omnichannel Project Management (DMP set-up, Marketing Automation, and CRM Data Model)
• Oversee database quality (data deduplication, super-ratio, profiles merging, single customer view)
• Define yearly CRM KPIs targets at a worldwide and regional level
• Regularly review monthly KPIs analysis and dashboards
• Create Regional CRM KPIs competitions
• Provide CRM Induction from a Reporting standpoint
• Facilitate Retail Tools development and maintenance, working closely with other Global departments
• Be involved with Customer Journey development
• Support the inclusion of marketing comments to Actionable Analysis to gain a qualitative follow-up to the Regions
• Ensure awareness of legal topics related to CRM activities
• Build strong working relationships with the ICT department
• Support on Budget & Auditing

Key Requirements & Competencies

• Work experience in retail CRM of at least 5 years, preferably in the luxury industry
• Strong and proven analytical background
• Previous consultancy experience is a plus
• Microsoft dynamic and power BI knowledge
• Fluency in Excel
• Fluency in English
• Strong written and verbal communication skills
• Ability to multitask
• Flexibility and ability to adapt/multitasking and cope with uncertainty in a fast-moving environment
• Strong attention to details
• Leadership and organisational skills
• Proactivity and problem solving attitude

Location: Milan, Italy

• Livello di anzianità

  Livello medio-alto

Tipo di impiego

• Funzione lavorativa

  Vendite e Business Development

• Settori

  Vendita al dettaglio di abbigliamento e moda e Vendita al dettaglio di beni di lusso e gioielli

Le referenze raddoppiano le tue probabilità di ottenere un colloquio presso DOLCE&GABBANA

Ricevi avvisi per le nuove offerte di lavoro per Analista retail in Milano .

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