Groups and Special Events Manager – The Rome EDITION

Job Number 23188080 Job Category Event Management Location The Rome EDITION, Salita di San Nicola da Tolentino 14, Rome, Rome, Italy VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management WHERE GOOD THINGS COME TOGETHER Change everything you thought you knew about hotels and working in one. EDITION is an unexpected, refreshing collection of one-of-a-kind hotels. The first truly global luxury lifestyle hotel brand. EDITION delivers a delicate balancing act of polish with personality, perfectionism with individualism, and comfort with charisma. The brand’s approach and attitude to today’s modern lifestyle emphasizes solid design, exceptional quality, originality and character, and modern service that is environmentally responsible. EDITION caters to sophisticated guests looking for a unique experience that goes beyond what they would receive at a typical luxury hotel. Therefore, to represent an EDITION hotel requires strength of character to deliver what the brand stands for and our guests expect. From flawless execution and supremely satisfied guests to outstanding property performance, each EDITION employee plays a key role in driving results that showcase the brand promise. EDITION is a brand that enchants our guests and employees alike. What do we need to bring this to life? Well, here are the details. JOB SUMMARY Assists in planning and execution of meetings and special events. Position assists in the implementation of departmental strategies. The position has responsibility for assisting in the execution of all property events with a seamless turnover from sales to operations and back to sales where appropriate. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years experience in the event management, food and beverage, sales and marketing, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the event management, food and beverage, sales and marketing, or related professional area. CORE WORK ACTIVITIES Assisting in Managing Meetings and Special Events Operations and Budgets • Researches and analyzes new products, pricing and services of competition. • Assists in apprising property of all groups that will impact property operations. • Assists in execution of event management strategy that is aligned with the company’s business strategy and leads its execution. • Conducts daily walk-through of banquet floor to help ensure client satisfaction and quality standards. Managing Profitability • Assists in developing working relationships with outside vendors and establishing prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property as needed. • Creates opportunities to upsell during event planning. • Assists in managing department controllable expenses to achieve or exceed budgeted goals. Ensuring Exceptional Customer Service • Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations. • Sets a positive example for guest relations. • Interacts with guests to obtain feedback on product quality and service levels. • Responds to and handles guest problems and complaints. • Empowers employees to provide excellent customer service. • Ensures employees understand expectations and parameters. • Strives to improve service performance. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law. EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act – polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations – breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional. But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests. We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you. J-18808-Ljbffr