GUCCI – Client Advisor

Summary Job Family Group Description – Sales / Omni-Channel: Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management. Job Family Description -Retail & On-Line Selling: Represents the brand to clients. Guides them at every stage of the buying journey, from the collection discovery and products selection to returns or exchanges management. Provides support on styles, product characteristics and trends. Sub-Job Family Description – Sales Assistant: Advises our customers during the buying journey. Presents the collection using brand standards. As the visible face of the brand follows company values. Contributes to reaching set sales targets and enhances customer satisfaction. Job Description Job Description Key Accountabilities 1. SALES AND CLIENT SERVICE Maintain and grow the client base by active engagement and excellent client service by active client engagement and regular communication Play an active role as Brand Ambassador by inculcating the brand vision to instill consumer brand loyalty Proactive achievement of monthly sales objectives Follow-up on client enquiries and requests, including after sales services, proactively and independently Offer exceptional service standards, suggestions and alternatives, as well as anticipating future needs Take a proactive learning approach in understanding best sellers, new arrivals, product knowledge and all category information Exercise teamwork and collaboration to ensure that client needs are placed at top priority 2. VISUAL MERCHANDISING MANAGEMENT Collaboration with the Visual Merchandising team to maintain and upkeep VM to be aligned with the WW visual guidelines 3. OPERATIONS Adhere to all in-store SOPs Assist with cashiering and daily closing settlement Stocks receiving and packing in the respective categories assigned All other related duties as assigned by the Store Manager 4. INVENTORY CONTROL Conduct category scans for inventory purposes Assist with stock maintenance and cycle counts Replenishment of display merchandise as required Key Requirements Proficiency in Mandarin Well-groomed with a pleasant disposition Customer service oriented and driven in sales Inquisitive mindset with the ability to engage Independent individual with strong decision-making skills Passionate in growing a career within the luxury fashion industry Job Type Contractor Start Date 2023-11-20 Schedule Full time Organization Luxury Goods Thailand About Us Founded in Florence, Italy, in 1921, Gucci is one of the world’s leading luxury brands. Following the House’s centenary, Gucci forges ahead into the next hundred years, continuing to redefine luxury while celebrating the creativity, Italian craftsmanship, and innovation at the core of its values. Gucci is part of the global luxury group Kering, which manages the development of a series of renowned Houses in fashion, leather goods, jewelry, and eyewear. Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, disability, race, ethnicity, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background. J-18808-Ljbffr