GUCCI Client Engagement Specialist Spain & Portugal (Milan based)

GUCCI Client Engagement Specialist Spain & Portugal (Milan based) page is loaded GUCCI Client Engagement Specialist Spain & Portugal (Milan based) Apply locations Milano – Via Mecenate, 91 time type Full time posted on Posted 30 Days Ago job requisition id R116619 Summary If you are a Dream-maker, this is the place for you. Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond. Job Description Role Mission The role, based in Milan , is designed for those who feel inspired by our company philosophy and aim to embody its essence. A great opportunity to contribute to the brand growth in a challenging yet joyful environment. The Client Engagament Specialist will be responsible to develop Clienteling culture within the assigned markets and ensure Clienteling execution in-store. With a strong understanding of clients and their needs, facilitates the achievement of business results and supports client acquisition, upselling & retention, creating long-term value for clients and the company. Clienteling Manager will play a key role in spreading the Clienteling vision, culture & approaches among all store teams in the Area. Key Accountabilities Inspire, drive, coach and support store teams in developing a client-oriented mindset, ensuring a proper understanding and constant execution of all clienteling activities for all store teams in Spain and Portugal, collecting needs and sharing best practices, becoming the eye on the market for the Southern European Hub Overall support the daily execution of the in-store Clienteling activities to drive higher customer engagement, sales, retention and client base upgrade Constant communication with the Hub to make sure to properly adhere to the given guidelines and feedback about strategy to be implemented – Translate guidelines into a detailed localized Client Animation plan to support client acquisition, upselling & retention, also leveraging on local market opportunities Promote the knowledge and support privileged relationship with Top Tiers Clients, developing our leadership on the local market on high end individuals Ensure that tools, action plans, and any other activities implemented by Global and Regional Client Engagement Team are well understood and implemented in store Ensure data reliability collected in the stores Create strong relationships with business partners like Retail, Communications, PR, Merchandising, in order partner with them to strategically plan actions that will drive growth and improve customer experience Suggest and implement Clienteling activities relevant to the market to engage local clients Act as a point of reference, on Clienteling, of the Store Director / Manager, In-store Clienteling Manager Support the implementation and attend to any local activities (Event in store, one to few gathering in store) Scout resources, accurately manage and ensure a proper allocation of the clienteling budget, monthly reporting on expenditures The role requires constant presence in Store up to 50% of the time and 50% of presence in Milan’s office per week. Key Accountabilities Spanish and Italian mother tongue are mandatory English fluent Previous experience of at least of 5/6 years in similar roles within Fashion Luxury brands or hotelerie Analytical capabilities and numeric attitude Good organizational, interpersonal and communication skills Ability to manage multiple tasks and prioritization in a fast-phase environment Gucci is made of people who are diverse, talented, and unique. You’re invited to come and show us the Dream-maker that you are Job Type Regular Start Date 2023-09-18 Schedule Full time Organization Guccio Gucci S.p.A. About Kering A global Luxury group, Kering manages the development of a series of renowned Houses in Fashion, Leather Goods, Jewelry: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, Alexander McQueen, Brioni, Boucheron, Pomellato, DoDo, Qeelin, Ginori 1735 as well as Kering Eyewear and Kering Beauté. By placing creativity at the heart of its strategy, Kering enables its Houses to set new limits in terms of their creative expression while crafting tomorrow’s Luxury in a sustainable and responsible way. We capture these beliefs in our signature: “Empowering Imagination”. In 2022, Kering had over 47,000 employees and revenue of €20.4 billion. Join us to shape the Luxury of tomorrow with us. J-18808-Ljbffr