GUCCI Loyalty and Human to Human Product Owner

GUCCI Loyalty and Human to Human Product Owner page is loaded GUCCI Loyalty and Human to Human Product Owner Apply locations MILANO time type Full time posted on Posted 3 Days Ago job requisition id R120766 Summary If you are a Dream-maker, this is the place for you. Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond. Role Mission: Gucci has been on the forefront of digital innovation since first embracing eCommerce in 2002. Today, Gucci.com and Gucci App are present in Europe, North America, Mainland China, Hong Kong, Japan, Korea, Australia, New Zealand, and the Middle East with local eCommerce teams to serve its client base to high standards. Gucci has already created great digital shopping and brand experiences by making bold choices and fostering a culture of creativity, innovation and risk-taking. Global Digital is currently cultivating and growing a strong product development organization based on cross functional and self-organizing teams. The successful candidate will be able to demonstrate a successful track record in building top ecommerce products, understand the role that product plays in translating business and customer needs into digital products consumers will love. We are looking for a motivated, inspirational, and hands-on Ecommerce Digital Product Manager to join our growing Product team, who will be responsible for defining and delivering a first in class Loyalty and Human to Human experience on our DTC portfolio. The product that She/ He will deliver is innovative, personal, engaging, and curated. She/He owns and evolves the vision, strategy, and roadmap, elevating both online and offline client journeys. She/He advocates for and further articulates the DTC strategy in collaboration with main stakeholders (Global Client Services, Retail, Brand, Client, Marketing, Merchandising, ESG, Tech, Global Digital, and Regional teams), our product design and development teams and in full alignment with Gucci’s overall strategy (digital and beyond) Job Description Who We Are: We are a product-oriented organization that puts the customer first while understanding the needs of the business. We partner directly with business stakeholders at a global level We value adaptability, organizing around empowered teams, agile & lean thinking. We are moving towards a global architecture that will enable us to innovate in our unique sector. We offer a creative, stimulating, and productive work environment. Key Accountabilities: Ability to make tough decisions informed by both data and judgment. Ability to establish clear goals and KPIs to measure the success of our investments Deep focus on delivering a great customer and agent experience. Prior experience working with CS and CRM products whether 3rd party or in-house build Provide product management leadership for our CS platform including new feature adoption, feature enhancements and integrations with our internal tools through closely working with our third-party solution providers. Help define strategy, capture requirements, clarify prioritization, identify dependencies, mitigate risks and impediments, communicate, and create a roadmap Partner with each CS functional team and client teams to better understand their vision and challenges and deliver the best possible solutions together. Manage integrations and adoption of product features through close collaboration with stakeholders Support agents in different regions around the world, and tailor experience where relevant. Prior experience focusing on Customer Service and clientelling a nice to have Responsible for owning, advocating, and evolving the vision & strategy for Loyalty and Human to human across our DTC Responsible for defining and achieving Objectives and Key results that grow our DTC while contributing to the overall business targets. Model business cases and quantify monetary impact to support Roadmap prioritization and budgeting Eloquently pitch new ideas and clearly communicate the DTC Roadmap and priorities as well as outcomes and benefits to a wide spectrum of audiences from internal stakeholders to digital engineers and designers Continuously evolve the product backlog, ensuring clarity, transparency, and the right granularity at all organizational levels Ensure solutions are viable, valuable, usable, accessible, and feasible Monitor, evaluate and communicate results at all levels Manage a complex ecosystem of internal stakeholders and external partners and navigate multiple ways of working and frameworks Lead and motivate a cross functional team and participate in agile ceremonies to facilitate a smooth and efficient delivery workflow Know our customer, ecosystem and understand how behaviors evolve. Take the user’s seat and partner closely with Digital Design team for Inception, Discovery, and User Research efforts. Always ensure early feedback and evidence informs your Roadmap. Partner with Regional teams to identify new business opportunities based on learnings and taking into consideration local market nuances Constantly benchmarking competition and looking for inspiration beyond our industry. Early adopter of new technologies and business models, always on the hunt for the next big opportunity. Test and learn new assumptions. Constantly and closely monitor KPIs in close partnership with Digital Performance team. Define and apply actions to improve missed opportunities when necessary. Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, disability, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background. Job Type Regular Start Date 2023-09-28 Schedule Full time Organization Guccio Gucci S.p.A. About Kering A global Luxury group, Kering manages the development of a series of renowned Houses in Fashion, Leather Goods, Jewelry: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, Alexander McQueen, Brioni, Boucheron, Pomellato, DoDo, Qeelin, Ginori 1735 as well as Kering Eyewear and Kering Beauté. By placing creativity at the heart of its strategy, Kering enables its Houses to set new limits in terms of their creative expression while crafting tomorrow’s Luxury in a sustainable and responsible way. We capture these beliefs in our signature: “Empowering Imagination”. In 2022, Kering had over 47,000 employees and revenue of €20.4 billion. Join us to shape the Luxury of tomorrow with us. J-18808-Ljbffr