GUCCI Retail Excellence and Operations Manager

GUCCI Retail Excellence and Operations Manager page is loaded GUCCI Retail Excellence and Operations Manager Apply locations Hong Kong time type Full time posted on Posted 2 Days Ago job requisition id R116547 Summary SUMMARY: Drive and coordinate with retail management to lead all the Retail Excellence activities and projects and ensure all store operations are carried on in an appropriate and cost-effective way. Helping the organization’s processes remain legally compliant. Job Description ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Other duties may be assigned. RETAIL EXCELLENCE Operational Excellence at store level: ensuring the store operations guidelines are applied across all Hong Kong, to foster continuous channels optimization and to deliver the best in-store customer experience. Market intelligence and stores networking: perform strategic analysis to develop and optimize sales networks, ensure geographical footprint optimization leveraging on the best store formats and retail mix . Identify and implement best practices and systems for customer experience e.g. NPS & Customer Journey feedback Support stores organizational evolution through People Excellence: work along with the Training team to develop the right skills and capabilities set needed to constantly improve in-store performance and implement effective development paths supported by coaching and training activities. Drive business effectiveness: through an attentive agenda management, a skillful omnichannel orchestration, intelligent booking and optimized time management. Foster a continuous performance dialogue: constantly monitoring commercial KPIs, encouraging proactive performance improvement and intelligent benchmarking, being in charge, along with the IT department, of IT systems and platform related to commercial reporting, budgeting and forecasting, sales incentives calculation, etc. Along with HR to design, implement and roll-out of stores incentive systems and sales promotions Manage communication strategies and contents towards salespeople using different channels RETAIL OPERATIONS Oversee all of the daily Operations of the Store Ensure the retail store is always presented and merchandised to the highest standards Manage roster ensuring adequate cover for the shop floor for customer service opening & closing times, replenishment. Opening, closing and cashing up correctly, ensuring all paperwork for the day has been completed correctly Provide recommendations on suitable ways to optimize space at stores Ensure compliance with health/safety policies and procedures at retail stores Ensure compliance with company policies and procedures Analyze operational expenses and cost of inventory to identify losses and develop strategy to reduce stock loss Develop and implement budget and plans for retail operations Review and implement operational procedures and conduct regular store visit to boost operational efficiency and effectiveness, and ensure meeting legal compliance Review and prepare business management reporting to reflect sales performance with insights and recommendations QUALIFICATIONS At least 8 years relevant retail management experience, with solid experience in managerial level, experience in luxury retail industry is a plus Mature and self-motivated with excellent analytical mindset Excellent problem solving and communicating skill Strong sense of responsibility and able to work independently Project management skills Strong in leadership and organization skill Proficient PC skills in Microsoft Excel, Word and Chinese Word processing Ability to leverage best practices, share and reapply Fluent Cantonese, English and Mandarin. Excellent command of written English Job Type Regular Start Date 2023-07-25 Schedule Full time Organization Gucci Hong Kong About Us Founded in Florence, Italy, in 1921, Gucci is one of the world’s leading luxury brands. Following the House’s centenary, Gucci forges ahead into the next hundred years, continuing to redefine luxury while celebrating the creativity, Italian craftsmanship, and innovation at the core of its values. Gucci is part of the global luxury group Kering, which manages the development of a series of renowned Houses in fashion, leather goods, jewelry, and eyewear. Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, disability, race, ethnicity, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background. Discover more about Gucci at www.gucci.com . J-18808-Ljbffr