Kering SA
Summary Job Family Group Description – Sales / Omni-Channel: Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management. Job Family Description -Store Management: Oversees and guides the stores to ensure a unique customer experience. Manages the relationship between clients and sales team. For the customer, this is the visible face of the brand. Sub-Job Family Description – Department/Floor Manager: Manages every operation in the department or on the floor to guarantee a unique customer experience. Collaborates with store manager and assistant store manager in smooth running of operations, loss prevention compliance, human resources management and visual merchandising presentation. Job Description 團隊 • 促進一個積極、專業的團隊環境，以樹立榜樣，建立信任，正直和卓越的績效標準。 • 在樓面，你將持續的與團隊保持互動，適時提供支援和指導，以確保客戶都能擁有一致的客戶體 驗。 • 向客戶顧問提供支援並定期給予反饋，確保同仁的發展可以持續進行，並擁有高度的工作動機與 團隊歸屬感。 • 安排與客戶顧問定期的績效對話，討論行動發展計劃與檢視行動成果。 • 參與人才培訓與招募並建立屬於GUCCI的高效能團隊。 • 透過Workday或是當地的管理工具管理員工的績效表現。 • 與店經理和人力資源部一同合作有效處理員工關係問題。 • 觀察團隊對於公司政策與程序的遵守狀況，有需要時須進一步的跟進。 • 負責店鋪每日開關店例行性事務。 • 當有需要時負責每日店鋪開店簡報，傳遞主要營運訊息與每日目標。 • 培養同仁跨類別與品項的工作能力，確保團隊可以在不同的樓面進行多品項的銷售工作。 客戶 • 領導並激勵你的團隊執行卓越的顧客體驗，確保每位客戶顧問都具有優質的服務心態。 • 建立顧客連結心態，目的是與顧客建立持久的關係。 • 充分利用各種不同的顧客關係工具來激活、保有和發展團隊與個人的顧客基礎。 • 領導執行團隊顧客關係活動，發展行動計畫以達成團隊目標與KPIs。 • 督導客戶顧問的績效並與他們共同制定每日/每週/每月計劃，以確保卓越的顧客服務。 • 管理樓面營運，活化銷售活動並樹立一個符合GUCCI文化的銷售典範。 • 管理樓面客戶人流，確保每一位顧客都可以得到卓越的服務。 • 管理並解決顧客問題，緊密維持與顧客的關係。 商品 • 督導所屬負責商品績效與生產力，提出具體行動計畫以達成目標。 • 與店經理和商品部負責人共同合作，提供有效的商品反饋，庫存狀況和特別的商品需求來提高營 運績效。 • 與店經理和VM團隊共同合作提供見解，極大化的發揮商品潛力並確保店櫃與商品形象能同時符 合公司規定。 • 與店經理和訓練團隊共同合作確保客戶顧問透過特定的訓練培育完整的商品知識，也同時確保能 瞭解市場趨勢與競爭對手。 利用數位平台支援店鋪營運與線上商品銷售。 Job Type Regular Start Date 2023-11-01 Schedule Full time Organization KERING ASIAN HOLDING B.V. GUCCI TAIWAN BRANCH (The Netherlands) About Us Founded in Florence, Italy, in 1921, Gucci is one of the world’s leading luxury brands. Following the House’s centenary, Gucci forges ahead into the next hundred years, continuing to redefine luxury while celebrating the creativity, Italian craftsmanship, and innovation at the core of its values. Gucci is part of the global luxury group Kering, which manages the development of a series of renowned Houses in fashion, leather goods, jewelry, and eyewear. Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, disability, race, ethnicity, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background. J-18808-Ljbffr
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