Internship in NPS

Manpower Group, leader nella creazione di soluzioni integrate per l’incontro tra domanda e offerta di lavoro e lo sviluppo della carriera ricerca per PHILIP MORRIS ITALIA INTERNSHIP IN NPS Be part of a revolutionary change At Philip Morris International (PMI), we’ve chosen to do something incredible. We’re totally transforming our business and building our future on smoke-free products. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. Join us in our Consumer Journey &, Analytics team and you will support the VoC &, NPS Lead in developing and deploying the Net Promoter System, a customer care and employee engagement program meant to further improve the overall consumer journey experience. NPS consists in listening and analysing real consumers feedbacks and business initiatives to support employees in turning feedbacks into valuable insights and business actions to improve consumer experience. Specific Responsibilities: • Weekly/monthly reports and analyses on NPS communication and surveys, consumer feedback and organizational data • Contribute to NPS systems implementation and management, monitoring activities and accuracy of data collected on the overall NPS database to identify enhancements in the program and potential issues • Understanding and monitoring of consumer insights, behaviours and trends through various customer journey data sources • Support with presentations, materials and trainings within the overall development and deployment of NPS program and Voice of Consumer Who we’re looking for: • Graduation in Economics, Management and Marketing • Analytical skills and mindset • Customer understanding and problem-solving orientation • Good communication and relational skills, engaging cross-functional stakeholders • Great flexibility and ability to prioritize among multiple and different tasks • Fluent in English and Italian, both written and spoken • Good ability in using all Office tools, in particular Excel and Powerpoint What’s ‘nice to have’: • Experience/knowledge of data analytics tools will be considered a plus (e.g., Qualtrics, Salesforce, Power BI, Jira) • Ability to work both alone and in a team • Quick learning capabilities and entrepreneurial spirit • Attitude to work in a complex and fluid environment with tight deadlines, positive attitude What we offer: Our success depends on the men and women who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can: • Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore. • Be part of an inclusive, diverse culture, where everyone’s contribution is respected, collaborate with some of the world’s best people and feel like you belong. • Pursue your ambitions and develop your skills with a global business – our staggering size and scale provide endless opportunities to progress. Type of contract: Internship of 6 months length. Work location: Rome Philip Morris Italia is one of the two Italian affiliates of Philip Morris International, a leading company in the tobacco and nicotine market. With almost 1000 employees, it is engaged in the development and commercialization of smoke-free products in Italy. vetrinabakeca