IT Head of Change Control

Job Description Costa Crociere is seeking tech-savvy talents to join our shore-based teams in Technology roles. Are you ready to become our IT Head of Change Control? We are looking for an IT Head of Change Control responsible to control the change and configuration requests, related both Applications and Infrastructures scopes. Embark on an exciting career at Costa Crociere and help us shape the future of technology as we navigate the dynamic seas of the cruise world from our offices on shore. Who we are: Welcome to our global family We take pride in our diverse community of over 20,000 professionals from 70 different countries and cultures. At Costa, we believe in open communication, positivity, and support. We foster an environment built on trust and transparency, where everyone’s voice is heard. How you’ll live your ambition: As IT Head of Change Control, you’ll join our IT Team at the Company’s Headquarter in Genoa – Italy. Your role will be critical in ensuring that change and configuration requests do not negatively impact the stability and availability of our vessel and shore services. Demonstrate your passion • You will identify and mitigate risks associated with changes, such as security vulnerabilities, data loss or system failures, avoiding business disruptions. • You will streamline the change management process to minimize delays while maintaining control and oversight, monitoring the performance through SLAs and KPIs Get things right • You will ensure that changes adhere to regulatory and compliance requirements, as well as organizational policies and standards. • You will facilitate clear communication and planning among stakeholders, including IT teams, management and end users, to manage expectations and coordinate efforts effectively. • You will ensure that the team and stakeholders maintain accurate records of all changes, including their purpose, scope, and implementation details, for audit and future reference Safety First • With your experience, you will ensure that the team and stakeholders maintain accurate records of all changes for review and future reference. What makes you unique Your journey includes prior experiences or relevant professional experience of at least 5 years as an IT Service Manager in large companies and multinational contexts An academic background in Computer Engineering or scientific disciplines, or comparable experience Passion for technology and deep interest in being constantly up to date on new solutions; Familiarity with key service management technology solutions (e.g., ServiceNow, Remedy) as well as ITIL processes (e.g., incident, problem, change management) and monitoring tools Excellent knowledge of written and oral English, second language is to be considered as a plus Sense of responsibility, a structured and analytical way of working as well as the ability to work in a team and strong communication skills Why Costa We are looking for individuals who embody the spirit of innovation just like scientific explorers of the sea. Here you can demonstrate your data driven mindset, with a keen interest in processes, structures and boost the unique challenges that distinguish our cruise industry. You’ll be located at our Genoa offices, where strategies come to life and our ships set sail. Plus, you’ll have the flexibility to work remotely, adding an extra layer of freedom to your experience. Diversity Equity & Inclusion Costa is like a world within a world. Shipboard and shoreside, we are an extraordinary melting pot of different backgrounds, experiences, ages and cultures. Each of us brings unique insights and perspectives. All of us are valued and respected for who we are. Costa is a global community where everyone belongs. Join us, let’s set sail on an unforgettable journey together. Apply today to drive success and live your ambition LI-Hybrid J-18808-Ljbffr