IT Specialist

ABOUT MUSIXMATCH: Musixmatch is the leading music metadata company, featuring the world’s largest lyrics catalog and 70M user contributors. Musixmatch is the trusted global partner of companies like Spotify, Apple, Amazon Music, Meta, Google, MTV, Shazam, Vevo and has a partnership with 100,000 music publishers including Sony/ Music Publishing, Universal Music Publishing, Warner/Chappell, Kobalt, BMG Rights, and the Harry Fox Agency. We are a bunch of creatives who care about our work and what we do. We believe that participation and collaboration are key to getting things done well. We are looking for tech-savvy people who are eager to learn in a fast-paced environment, who have an international outlook on life, and who love taking on new challenges. Position: We are looking for an IT Specialist who is passionate about technology and keen on helping others to join our System Team. As part of our team, you will work closely with the IT Manager and collaborate with talented professionals to provide exceptional technical support and assistance to our employees. You will be in charge of troubleshooting hardware and software issues, providing maintenance, and assisting with system upgrades and installations. We offer a dynamic, challenging work environment that encourages personal and professional development. This is an excellent opportunity for someone eager to gain hands-on experience in a dynamic environment. If you’re looking for a challenging and rewarding opportunity to grow your skills and make a positive impact, we’d love to hear from you. What you will do: Provide first-line response and support to requests for technical assistance via Slack, email, or Help Desk management system (Jira Service Management) in a timely and efficient manner; Track issues to resolution, updating the internal knowledge base and communicating the findings with relevant teams; Escalate more involved problems to the appropriate higher-level Support Teams; Maintain and troubleshoot computer hardware and software systems, including desktops, laptops, printers, network, and peripherals; Install, configure, and upgrade software applications and operating systems; Collaborate with other IT staff to implement new systems and technologies; Develop and maintain documentation of IT processes and procedures;Provide support for IT-related projects; Implement and maintain security policies and procedures to ensure the confidentiality, integrity, and availability of the company’s data and systems; Train and assist users with hardware and software applications; Assist new joiners with the IT onboarding process. Requirements: Bachelor’s degree in Computer Science or related field, or equivalent work experience; 3 years of experience in IT support or related field; Solid understanding of computer hardware and software troubleshooting, as well as knowledge of Windows and Mac operating systems, Google Workspace, and other commonly used SaaS applications (Slack, Zoom, 1Password, Jira, etc.); Experience with network infrastructure and protocols, including TCP/IP, DNS, DHCP, and VPN; Strong analytical and problem-solving skills; Excellent communication and interpersonal skills; Ability to work independently and as part of a team; Good knowledge of the best practices of cybersecurity; You are curious and eager to learn, grow, and help others while maintaining a positive and respectful attitude; You like to stay up-to-date with emerging technologies and industry trends and recommend new solutions to enhance the company’s IT infrastructure; You are organized, precise, and punctual; You are pragmatic, and understand that speed is often as important as quality when getting things done; You are resourceful and own the proposed solutions; Fluency in English; Located in Bologna or able to work on-site when required. Nice to have: Experience with ITIL framework and ITSM tools; Experience with Active Directory and network infrastructures (including switches, routers, firewalls, and wireless access points); Experience with pfSense and/or other network appliances; Experience with MDM solutions (Microsoft Intune, Jamf, etc.); Knowledge of cloud technologies such as AWS or Azure. WHAT WE OFFER: – Flexible schedule – Generous training budget – Top class tech and equipment – Company-wide retreat once per year – Welfare plan COVID-19 DISCLAIMER: Musixmatch is actively hiring and, in response to COVID-19, conducting all interviews and onboarding virtually. Due to the significant amount of applications we receive, unfortunately, it is not possible to answer every applicant, thus if you have not received a response from us, please be patient. We assure you that we will contact you should you be selected to move forward in the recruitment process. We would therefore like to thank all applicants for their interest and time. Bologna, Italy / Architecture & Systems / / On-site