IT Supervisor

Marriott – Reporting to the Director of Finance, the IT Supervisor will coordinate the pre-opening IT activities for the second W Hotels property in Italy. During the pre-opening phase, the IT Supervisor will: Liaise with managers and corporate leaders to support the installation of hardware and software equipment in the hotel; Manage end users’ tools and software configuration following Marriott International procedures (active directory, mobile/printers set up, software installation etc); First and second line support to end users and guests in house; implement Marriott International policies and procedures related to IT and data protection. CORE WORK ACTIVITIES Safety and Security Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment. Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters). Policies and Procedures Follow company and department policies and procedures. Protect the privacy and security of guests and coworkers. Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures. Perform other reasonable job duties as requested by Supervisors. Technical support Assist end users and in-house guest in IT related operations (active directory set up, software and hardware configuration, mobile phones and landline, audio-visual conferencing Provide first and second support and escalate to corporate third level support Liaise with IT providers for quotation, installation and configuration of hardware and software Apply data protection policies and procedures Working with Others Develop and maintain positive and productive working relationships with other employees and departments. Partner with and assist others to promote an environment of teamwork and achieve common goals. Actively listen to and consider the concerns of other employees, responding appropriately and effectively. Support all co-workers and treat them with dignity and respect. Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Quality Assurance/Quality Improvement Monitor the performance of others to ensure adherence to quality expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Problem Solving Troubleshoot and resolve technical problems or issues related to computer software and systems. Provide technical guidance and recommendations to resolve business problems. Analyze, recommend, and implement process improvements. Computer Hardware and Software Enter commands and activate controls on computer and peripheral equipment (e.g., printers) to integrate and operate equipment. Programming Troubleshoot, modify, support, and maintain applications programs. Personal Computer Support Manage user accounts, including set up, removal, and resetting passwords in order to ensure confidentiality and proper use. Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. Train or instruct users in the proper use of hardware or software. Telecom Manage and coordinate operations, maintenance, and resource allocation of telecommunications activities, including client/server support and strategic and tactical planning. Consult with others on administrative policies and procedures, technical problems, priorities, and methods related to telecommunications. Advise others on administrative policies and procedures, technical problems, priorities, and methods related to telecommunications. 1-2 years’ experience in similar positions. Previous experience in Systems Support desirable. System-related professional certifications desired. Customer service and interpersonal skills English and Italian language knowledge is mandatory