Manager, Renewal Support

Select how often (in days) to receive an alert: Manager, Renewal Support CR OPENTEXT – THE INFORMATION COMPANY As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. OPENTEXT – THE INFORMATION COMPANY As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. The Opportunity: Reporting to the Renewals function, as the Manager, you will be responsible for overseeing the Renewal Support Specialist team which performs back-office functions and is typically non-customer facing and responsible for performing general and specific tasks related to the effective execution and support of the end-to-end renewal sales cycle processes. This role requires exceptional leadership abilities, strong attention to detail, and a deep understanding of the renewal processes. The team is responsible (at the non-exempt level), to capture, entering, and the organization of customer information, updating renewal sales opportunity & quote data, maintaining records and documentation, researching information, and coordinating work via pre-defined processes. The manager role will interface with internal stakeholders, partners, and end customers to communicate the status or resolve issues arising during or after the renewal sales cycle. The manager and the team will provide knowledge expertise to the company’s operations team to optimize, simplify, and standardize the use of customer and renewal data for decision-making. You are great at: Team Leadership: • Manage and mentor a team of Renewal Support Specialists, providing guidance and support to ensure their success. • Set clear performance objectives, conduct regular performance evaluations, and implement training and development plans for team members. • Foster a collaborative and positive work environment, promoting teamwork and effective communication within the department. Responsibilities: • Investigate and resolve escalated quoting, upsell and renewal booking issues • Solve escalated ISV cases • Log SMAX (IT Help) tickets where there are complications, • Provide testing support for IT releases, • Ensure that both transactional and aggregated data are timely, accurate, organized, and accessible. • Ensure recorded transactions and customer information is appropriately secure and that data retrieval and reporting capabilities meet the needs of internal renewals, operational support, delivery, and audit teams in accordance with local legal compliance and company policy requirements. • Assisting with complex renewal Quote Generation where issues arise and support the Renewal Account Representatives leadership team as and when required. What it takes: • 10-13 years of Industry experience post qualification. Preferably a graduate in Business Administration or an equivalent degree. • Proven experience of 5 years in order administration or order management, preferably in a managerial capacity. • Strong knowledge of order processing systems and tools. • Excellent leadership and team management skills, with the ability to motivate and develop a high-performing team. • Exceptional attention to detail and accuracy. • Strong analytical and problem-solving abilities. • Excellent communication and interpersonal skills. • Proficiency in MS Office Suite and experience with order management software. OpenText’s efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at 1-800-499-6544. This is a PWD quota position. OPENTEXT – THE INFORMATION COMPANY Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more. It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. Perks If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. Benefits Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. Social events With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun. Corporate Citizenship Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change. Explore your career and potential. Become an OpenText Navigator. J-18808-Ljbffr