Medical Information Customer Experience Specialist

Medical Information Customer Experience Specialist page is loaded Medical Information Customer Experience Specialist Apply locations Italy – Milan time type Full time posted on Posted 6 Days Ago job requisition id 4894706 Pfizer is looking for a motivated Medical Information Customer Experience Specialist (MICES) to provide technical and medical information to Healthcare Professionals and patients/caregivers with high degree of quality customer service in the local language. Medical Information Customer Experience Request Management Research and respond to inquiries received via multiple channels including (but not limited to) phone, email, webform, live chat or postal mail, within the required timelines and standards. Document the inquiry and response accurately and completely according to relevant Standard Operating Procedure (SOP)/ Work Instruction (WI), and regulatory guidelines. Identify and report adverse events and product quality complaints within required timelines . Provide response in customer’s local language using approved resources in English. May support a therapeutic area team with secondline activities including (but not limited to) escalation management and content creation General Responsibilities Ensure continuity and quality of service for customers across all countries of cover by supporting Medical Information IDM Customer Experience Country/Cluster Lead and relevant MI colleagues. Identify continuous improvement (CI) opportunities to improve processes and take an active role in implementation of process improvement. May be required to provide training and support to other team members. May be required to represent MI in required Pfizer Country Office (PCO) activities and communicate with and raise awareness of MI to PCO and Business Units (BUs) which may include (but not limited to) the creation of reports, attendance at relevant meetings and training of PCO colleagues. May support the Country Relationship Management for a specific market(s) May participate in additional projects within MI. Act as a point of contact for other MI staff, ensure country specific data is relevant and up to date and MI is informed of any country based issues in a timely manner. Medical Information (MI) EUCAN is a customer-focused group within Worldwide Medical & Safety that is responsible for handling and responding to unsolicited medical inquiries regarding Pfizer products and devices, from customers that include consumers, healthcare professionals (HCPs) and internal Pfizer colleagues across the region. The MICES will report to the Medical Information IDM Customer Experience Country/Cluster Lead within Medical Information EUCAN. Education And Experience Degree in a life science/healthcare field required Pharmacy Degree preferred 1-2 years of medical information or relevant work experience Customer Service experience Fluent in English and mother tongue in Italian Technical skills requirement Understanding of the regulatory and compliance issues relating to the medical function Strong oral and written communication skills May be required to work occasional bank holidays. May be required to work hours outside of the normal local working hours. Work Location Assignment: Flexible Adherence to Pfizer Values : Courage, Excellence, Equity and Joy. Other Details: Contract Type: Fixed Term 12 months Worklocation: Milan site (Fexible Working) Relocation Package Available: No Closing date for applications is October 12, 2023 Please send resume in English. LI-PFE Purpose Breakthroughs that change patients’ lives At Pfizer we are a patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives. Digital Transformation Strategy One bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience. Flexibility We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self. Let’s start the conversation Equal Employment Opportunity We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer iscommitted to celebratingthis,in all itsforms – allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees. Medical About Us Pfizer careers are like no other. In our culture of individual ownership, we believe in our ability to improve future healthcare, and potential to transform millions of lives. We’re looking for new talent to join our global community, to unearth new innovative therapies that make the world a healthier place. J-18808-Ljbffr