On Site IT System Administrator

As On Site IT System Administrator, you will perform all Service Operations activities according to SITA standards and procedures maximizing customer satisfaction by the delivery of first-class support activities. You will be accountable for assuring SITA’s competitive strength and business growth through the provision of the highest quality technical Service Operations to SITA customers. Reporting to the Customer Success Manager you will be a part of the GEO Service Management Team. At SITA, we achieve more, together. Are you ready to join us? What you will do Provide Service Operations support to internal and external customers as both a team player and a standalone service provider in various airport places Ensure the correct functioning and maintenance of all internal and external systems and products serviced by Service Operations Carry out incident and problem management support to the highest standards and co-ordinate the resolution with the appropriate resolver groups Manage the replacement of faulty equipment through the use of spares and ensuring the timely replenishment the spare according to prescribed availability and sparing policy. Proactively detect problems related to service and infrastructure operations and delivery services conduct diagnostics and provide service request ownership to ensure resolution of customer problems Report and escalate to the next level those problems which cannot be fixed Adhere to installation guidelines and industry best practices in order to deliver quality service and infrastructure operations Perform Change Management Configurations Design and Implementation of the supported Product & Systems Update Customer and System Software according to global work orders. Conducts the analysis definition documentation Manage local suppliers in the provision of services for the SITA Service Operations centres and report on services provided to management. Conducts the analysis definition documentation and testing of application & systems enhancements To provide onsite support to Users during the cutover of the services Continuously identify and document lessons learnt known errors and operational knowledge for improved services When/where required be contactable for escalations and support on and on-call standby basis When/where required perform assigned tasks on 24 x 7 shifts basis. Qualifications Who you are Minimum 2 – 3 years experience in the network and/or application/system support Must have dealt directly with external customers delivering to SLAs Minimum 2 – 3 years experience in Microsoft Server/Client management VMWARE environment knowledge is desirable SDWAN knowledge is desirable Cyber Security knowledge is desirable Experience working in the Airport / Airline industry is considered an advantage Ability to troubleshoot LAN topologies based on TCP/IP protocols. Knowledge of ITIL IT and network components and principles Diploma / Certificate in Computer Science Electronic Engineering or equivalent Telecommunications in-country qualification. ITIL Foundation V4 Certificate is desirable Customer Service pro-activeness and ownership attitude and sense of service to support customers and own their issues until resolution to their satisfaction Fluency in English and Italian What we offer SITA’s workplace is all about diversity: many different countries and cultures are represented in our workforce, and colleagues who’ve been working here for decades collaborate with those just out of college and early in their careers. SITA is a place of change and constant improvement, where we’re always pushing ourselves to find better ways of doing things: smarter, quicker, easier, for us and our customers and for their customers too. And we offer all the good stuff you’d expect like holidays, bonus, flexible benefits, medical policy, pension plan and access to world class learning. Welcome to SITA SITA is the world’s leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry. We apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. We design, build, and support technology solutions all with one vision to create easy air travel every step of the way. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Are you ready to explore the opportunities? Job Summary Job ID: 2023-1991 of Openings: 1 Category: Service Management