Onsite service delivery manager

Onsite service delivery manager page is loaded Onsite service delivery manager Apply locations Milan, Milano, Italy time type Full time posted on Posted 2 Days Ago job requisition id 3119305 Onsite service delivery manager Description – We are looking for an experienced customer-focused Service Delivery Manager for one of our big strategic accounts. The ideal candidate should be based around the Milan area and willing to spend at lest 50% of their time at the customer premises . Responsibilities: Owns customer operational relationship: develops & nurtures to excellent customer satisfaction. Grows understanding of customer at local & country level to analyze delivery requirements & contribute to customer strategic business plan. Contact for operational & tactical issues representing delivery of all services (all functions) to the customer: manages performance metrics, reporting, escalation & communication. Manages expense/cost target commitments for all service delivery requirements implementing & monitoring expense control. Ensures performance goals are met for all in scope services across all towers: identifying & analyzing gaps & implementing corrective action plans. Ability to effectively and proactively manage risk for low risk projects. Assures compliance with HP and customer’s HR, PR, legal, financial, ethics and government related policies, strategies, and processes. Acts as a team or project leader for small and medium AST/delivery teams by providing managerial and technical direction. From an operational point of view, the HP Account Delivery Manager is the customer Contact Person (Team Leader) and is able to adequately direct the interventions of his technicians in the area and of the supervisory colleagues as well as collaborating directly with the customer, in particular he or she will deal with: • plan and schedule quantitatively and qualitatively adequate resources; • manage critical issues and overall project risks by solving potential conflicts and/or any inefficiencies; • collaborate with the customer representatives in identifying the most suitable methods for providing the interventions; • agree on any extra-contract interventions with the customer IT Manager; • produce adequate reports, to be agreed with the Customer, relating to: – inventory – inventory management – ticket management – census of assets using a tool made available by the customer – project management / on demand activities Education and Experience Required: First Level University Degree or equivalent combination of education and experience. Fluent in both Italian and English language. 1 – 3 years relevant industry experience. ITIL/ITSM knowledge. Knowledge and Skills: Ability to build & manage strong customer relationship. Influence & negotiation skill. Ability to apply business management & financial concepts to analyze business needs. Ability to prepare clear, concise and persuasive communications for multiple audiences, including demonstrating effective writing, presentation skills, listening actively and projecting a trustable image. Ability to understand & analyze an issue or problem to implement a corrective action plan Applies appropriate technical knowledge and methods to resolve business issues. Ability to lead cross cultural, cross tower & cross business team for effective & efficient customer support. Ability to proactively & effectively manage risk on low to medium risk projects. Consistently applies Quality & Continuous Improvement Plans. Ability to develop & present high impact message to customer. Industry sector knowledge (finance, manufacturing, etc.). Crisis & conflict management. Job – Services Schedule – Full time Shift – No shift premium (Italy) Travel – Relocation – EEO Tagline – HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities. Welcome The world is waiting You’re driven to make positive changes. We’re driven to find people like you. We have a lot in common. Let’s change the world. Privacy , Terms of Use and Accessibility Diversity At HP, diversity and inclusion are business imperatives.We are driven to be the career destination for all top talent.Join us in reinventing the standard for diversity and inclusion where talent is our criteria. About Us Learn more about HP personal data practices at Privacy Statement , and Personal Data Rights Notice (where applicable). Accessibility at HP and Terms Our advice to you… just be you Learn more Having trouble with this page or with applying to a role? Click here to submit a request for support. J-18808-Ljbffr