Operations Manager, Taxi – Italy

About the Role The Operation Manager role will help grow and scale the Uber Taxi business in Italy. You will drive the execution of an ambitious roadmap of initiatives, underpinning our challenging growth and expansion targets for Taxi in Italy. You will work on impactful projects that involve analyzing data sets, providing creative solutions, and leaning into execution driving business impact day in, and day out. The outcome will be measurable (growing trips and revenues, improving marketplace reliability, growing supply) and will be directly impacted by your daily actions. You will help support decision-making within your teams through your critical thinking, strategic behavior, and data-driven approach. What You’ll Do – Measure/supervise/steer business metrics and marketplace performance on an ongoing basis – Deep dive into data to get to the root cause of operational problems, use data to drive operational decisions, and improvements and solve problems in quick turnaround times – Run analyses to identify operational levers to scale the taxi product and build/implement action plans accordingly. – Devise and implement initiatives to improve the reliability of the Taxi product, streamline processes, automate tasks – Be involved in the day-to-day management of Taxi operations: city operations, payments, invoicing, local partner relations, etc. – Scale new and existing processes to allow the business to efficiently operate and grow at scale – Drive Product / UX improvements by working closely with Uber Tech teams; proactively search for new features which could improve a flawless driver and customer experience – Generate insights and build a strong feedback loop between ground operations and product/tech – Drive geo-expansion supporting new city launches – Grow supply within the network of our local partner dispatchers – Design and implement effective incentives strategies – Develop and manage relationships with local partner dispatchers network Basic Qualifications – 3-5 years of experience applying analytics to tackle business problems (for example in consulting, investment banking, finance, technology, and operations) – Data-driven decision-making mentality and sound business judgment through strong analytical thinking – SQL knowledge – Proficient in Italian and English Preferred Qualifications – Ability to take initiative in a constantly-changing work environment – Ability to identify new opportunities and own the project end-to-end, driving proactively solutions and implementation – Partnership management or business development experience; strong relationship-building skills – Experience crafting and optimizing processes – Ability to run multiple projects/ initiatives in parallel working together with a wide range of stakeholders and functions – Ability to work in a team and also independently – Self-starter. Everywhere you go, you can’t help but mobilize people, build things, resolve problems, get into the details, go above and beyond, and draw out the best in people. You are a doer and motivator of others. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together. Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role. -Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [accommodationsuber.com](mailto:accommodationsuber.com).