Operations Specialist

PharmaPrime is a company leader in the development and management of innovative projects, integrated solutions, and services to support chronic patients and their families .PharmaPrime is partnered with the most important pharmaceutical companies developing Patient Support Programs to improve patient adherence to therapy. We put our heart, soul, and skills into making a difference for people. Working together to push the boundaries, we blend the best of our talents to unlock innovation. Will you join us in our pioneering adventure? As an Operations Specialist you will contribute by: Providing customer centered care and facilitating customer access to services in a pleasant, knowledgeable efficient manner, communicating with a diverse population using well-developed interpersonal skills; Managing all pharmacies’ and customers’ requests through telephone, mail, chat; Processing the customers’ orders quick and professional by coordinating all players and actors involved; Building relationship with customers and maximizing up selling and cross selling opportunities; Proactively take possible actions to maintain a long term relationship with customers; Supporting and monitoring logistics, forecasting likely levels of demand for services; Preparing reports for the management team; Building, monitoring and tracking implementation of KPIs; measuring value and impact; Following standards and maintaining quality results; Being the contact person for ad hoc projects where required by company needs; Delivering WOW experience for every customer and monitor their satisfaction. Requirements You have 1 years of experience in Customer Service or Operations; You are fluent in Italian and English (Level B2); in addition, a good knowledge of Spanish is appreciated; You are a dynamic person with strong value commitment and a team player with excellent communication skills, sales ability and negotiating skills; You have the capacity to identify and analyze problems, and make proposals for appropriate improvements to translate customer needs into effective and effortless solutions; You are a problem solver and you can perform at a high level even under strenuous circumstances; You are organized, flexible and able to act independently and to take initiative; You are interested in working in a fast-paced and rapidly-changing environment; You have IT skills and you are able to use technological devices. Benefits Why you should apply Young, dynamic, international and fast-growing IT startup; Career development opportunity; Permanent contract; Talented and collaborative team; Modern office in Rome close to the underground of Garbatella (B line) Sales Assistant Arcaplanet Roma Lungotevere J-18808-Ljbffr