Operations Specialist & Customer Care – Onyon

Description Did you know that there is a new way to place orders in restaurants in Italy? Our name is ONYON, we are a company of the Satispay group and we have created an app that allows people to order and pay from the table directly with their smartphone and in complete autonomy. In this way, we reduce traditional waiting times and significantly improve the customer experience in store, increasing orders and reorders in favor of venues, while facilitating the work of staff and waiters. We are looking for creative, curious and enthusiastic people who are determined to make their mark on everyday life Efficiency, Responsibility and Ambition are our watchwords. You will join an established and experienced team, constantly growing as we rapidly expand our market presence If you believe in ambitious projects as we do, and are ready to take on the challenge, we are looking for an Operations Specialist & Customer Care (approximately, we do not formalize job titles). Join us as a Operations Specialist & Customer Care – ONYON What You Will Be Doing As Operations Specialist & Customer Care, you’ll assist our team in launching new partnerships with our customers, starting from the registration activities in our systems to providing operational training for the restaurant’s staff. Your main tasks will be: Registering and maintaining customer data and records. Completing the activation/deactivation process of new customers. Managing support requests. Providing operational training of restaurant’s staff. Analyzing partner performance. What We Need We’re looking to attract talented professionals who share our belief that people experience builds healthy enduring companies and positively impacts people’s lives. If you’re looking for a career opportunity where you challenge yourself, learn and professionally grow, this is the right place for you You have: At least 2 years of experience in back-office and/or customer support. Familiarity with ticketing systems. In-depth knowledge of CRM systems. Ability to manage multiple tasks and excel in all of them. Excellent communication skills. Strong computer skills and the ability to quickly learn and use various tools. Detail-oriented mindset. Ability to work with tight deadlines in a rapidly evolving environment. Excellent knowledge of the English language (both written and spoken). You are: Enthusiastic and convey positive energy in your interactions; Empathetic, dynamic and can adapt to rapidly changing environments; Able to work under stress; Autonomous in performing major tasks; Proactive. Think there’s a better way to do business? Show us Statistically speaking, women are less likely to apply for roles for which they do not perfectly fit the job description. YOU DON’T HAVE TO BE PERFECT, send us your application if you feel there’s a match Logistic & Salary The role is based in Milano, in a hybrid work mode (with two days of remote work per week). We offer a competitive salary, commensurate with experience. The selection process Once we receive your CV, we will take time to evaluate it carefully. Should there be a match for this or any other position at the Company, we will be in touch with you. Our selection process may vary in the number and order of steps but generally includes: HR interview, technical evaluation and final meeting in person. We aim to have the entire process completed in under 4 weeks. In case there is no match at the moment don’t worry, we will make sure to keep your cv in consideration for future vacancies Satispay is an equal opportunity employer, we do not discriminate on the basis of race, color, religion, sexual orientation, gender identity or national origin. We promote the inclusion and work integration of people belonging to protected categories – as regulated by Law 68/99. This job opportunity is addressed to both sexes, in accordance with Laws 903/77 . J-18808-Ljbffr