Hitachi Vantara Corporation
Description Establish and maintain a Quality culture within the operating unit, by assuring and controlling Quality with systems, tools, and teams to meet or exceed customer expectations while ensuring sustainable operations. Responsible for establishing & maintaining the Quality Management System of the operating unit and country level ISO9001 certification for Italy. Your responsibilities: Act as an advocate for the Customer by ensuring the Voice of Customer is collected by the OU through the customer feedback processes (e.g. T-NPS, customer surveys etc.). Ensure the results of customer feedback data are analysed and responded effectively. Ensure customer satisfaction by evaluating the risks, problems and solutions from a quality and customer/stakeholder point of view. Ensure Customer Care Response Process (CCRP) implementation within OU. Establish, implement, maintain, and continuously improve applicable Quality Management System. Identify areas for improvements in the interactions of the OU with Sales and Global Product Group Management and propose solutions. Oversee processes in cooperation with process owners to ensure effective and efficient management of the processes, measuring with appropriate process metrics. Ensure effective change management processes are established and followed within the OU including change in product features, design, processes, suppliers, materials, or customer specifications. Ensure right process and tools are in place for OU documentation and all the relevant documents (e.g. quality procedures, work instructions, specifications etc.) are accurate and up-to-date. Perform audits and ensure the use of analytics of Quality data from all parts of the operation to identify risks, failures and non-conformances within the Operating Unit, its suppliers, and customers. Ensures that appropriate corrective and preventive actions are taken, and solutions are managed to closure. Coordinate and manage certification activities, Hitachi Energy and customer audits within the area of responsibility to ensure compliance with regulatory standards, Hitachi Energy regulations and customer expectations. Ensures effective internal controls are in place to verify that processes continue to meet customer and stakeholder requirements. Establish and maintain measurement capability and performance indicators. Ensures that Operating Unit deploys Customer Care Response Process (CCRP). Ensures Non-conformances, both internal and external captured, registered and managed effectively to the closure. Ensures that OU’s Cost of Pour Quality (COPQ) metrics are registered and managed according to established rules. Monitor and control customer interventions triggered by customer dissatisfaction and ensure their resolution in a timely manner. Protect and strengthen customer trust by effectively addressing the quality issues to eliminate or reduce their impacts and by putting in place effective corrective and preventive actions. Manage the warranty handling process to ensure efficient and accurate resolution of customer warranty claims and effective communication with relevant stakeholders. Living Hitachi energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business. Your background: Bachelor or above in Engineering field etc. More than five years related experience in quality management and system management. Strong communication skill to different stakeholders Strong experience in continuous improvement. Ability to communicate fluently and effectively in both English and Italian. Strong Leadership capability to solve conflicts. Result-orientated and very responsible. J-18808-Ljbffr
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