Retail Operations Director – Italy & Greece

Retail Operations Director – Italy & Greece Contract type: Regular position Country: Italy Job: Retail Experience: Minimum 6 years General Role Reporting to the Retail Director, the Retail operations director is a strategic role to improve operation processes and performances by managing retail KPIs with focus on the country’s boutiques and top doors strategies. Context Retail Operations• Analyze, monitor and improve retail organization performance (e.g. Back and front office activities, processes, organization and kpis), including:- Front activities include for example: traffic flows, welcome and queue management, cashier management, traceability, clic in store- Back activities include for example: stock and warehouse management, maintenance, safety, after sale, contact center, IT devices, CSR, transports• Plan maintenance needs and ensure effective execution and coordination across stores (including budget management and improvement initiatives, training of focal point in store, etc) and actively contribute to boutique projects renovations / extensions.• Analyze staff organization and support planning and improvement (including staffing needs planning, skills and profile mapping, job description and organization, etc)• Develop and maintain store processes and procedures (e.g. analysis of group policy and adaptation to local needs of the subsidiaries / stores for front and back office activities, in collaboration with Internal Audit)• Vendor management: support selection of new vendor and bidding process for competence areas and store need (e.g. bid for new safety agency), in collaboration of Internal Audit and Finance DepartmentsContinuous improvement• Lead special project development and roll-out (e.g. new deployment of tool, roll-out of group projects, ERP implementation in store, public sale, etc)• Monitor and report on market trends and competitors and propose/initiate/take actions• Identify improvements in current counter operations and leverage best practices • Ensure best practice sharing and proper training for retail procedure and best practice • Support business case study (e.g. new warehouse project, externalization of activities, etc)• Maximize the performance retail development of digital tools and management competencies tools knowledge and usage throughout the organization (e.g. myhpad, cegid, excel, etc)People development• Lead Retail support functions team (Operation, Maintenance)• Direct involvement in the preparation of the induction of new resources joining the regional operation teams• Consistently set training sessions to ensure guidelines and procedures are familiar and always correctly implemented• Monitor quality of procedures and policies implementation, raising potential concerns• Perform additional duties as required Profile • Bachelor’s and Master’s degree, preferably with a analytical focus• Over 5 years experience within a similar position• Project Management methods and approach• Strong experience in people management• Strong experience in data management and data analysis• Good communication and networking skills, able to build good professional working relationships proactive, results-driven individual, demonstrating initiative and commercial creativity• Strong business sense with solid analytical and digital skills• Dedication, commitment, personal initiative functioning• Adaptable to working in a fast paced, ever-changing environment with flexibility in resolving issues and addressing changing priorities• Positive mindset for collaboration and strive for continuous improvement and optimization• Proficiency in Italian and English; French verbal and written skills would be highly beneficial Hermès was born in Paris in 1837 as a laboratory of harnesses and saddles for horses: since then, six generations of artisans have explored new crafts, animated by a creative impulse, combined with beautiful and processed with care material.Today Hermès is an international group committed to innovation in a subtle harmony between past, present and future. It is a company founded on high standard values of dedication to excellence and authenticity of its objects. An independent family house that pursues its French artisan tradition: Hermès creates, sells and manufactures beautiful, useful and durable objects.The company brings together more than 17.000 employees in 50 countries; the Italian branch is located in Milan and provides the local support and management to the 11 Stores present in the country.Hermes Italie was born in 1987 with the first store in Milan, 21 via Sant’Andrea. Since then the branch was opened and the continuous growth lead to the current retail presence in the country: 10 stores, including 2 seasonal openings and 2 flagship stores, located in Milan and Rome. J-18808-Ljbffr