Service Delivery Specialist PMS (Remote Italy)

Service Delivery Specialist PMS (Remote Italy) HRS Hospitality & Retail Systems is an international company with an unrivaled reputation for service and is a leading supplier of IT solutions for the HoReCa and retail industries. ROLES & RESPONSIBILITIES: Participation in support/implementation of solutions for hotels, restaurants, spas, and fitness clubs across the region Handle customer cases, triage the inbound caseload and review the existing owned and escalated cases Ensure familiarity with new product releases as they become available Liaise with subject matter experts on client requests for enhancements and development Work with the support/implementation teams to ensure service level requirements are exceeded Conduct user training Perform other duties as requested or as deemed appropriate by management MAIN REQUIREMENTS: Minimum 2 years of experience in the support or installation & configuration of Hospitality PMS products, together with the associated customer training. Experience in working with competitive hospitality products including PMS and Spa systems; management experience in the hospitality industry is desirable. Familiar with Oracle PL/SQL. Professional certification is preferable. Good interpersonal skills with both customers and cross-functional teams. Free to travel extensively and for extended periods of time. LANGUAGE REQUIREMENTS: Fluency in local language and English, both written and spoken WE OFFER: International company, enthusiastic environment; Motivating remuneration package; Wide possibilities for training and professional growth. Use application form First Name Name Street and Number City Phone Email Message to us I agree to the storage and processing of my personal data for the implementation of the application process. I have read and understood the Privacy Policy and the information according to Art. 13 of the General Data Protection Regulation (GDPR). Your data will be processed and used in accordance with the provisions of the General Data Protection Regulation. J-18808-Ljbffr