Service Desk Specialist

Contratto: Assunzione Diretta Luogo di lavoro: CERNUSCO SUL NAVIGLIO Our client, prestigious company operating in the film industry, is looking for a Service Desk Specialist (2nd level) to expand the IT department. Job Purpose: To provide customer support to end users of IT services provided by the company using ITIL-based IT Service Management Processes. Manage remote maintenance, troubleshooting and incident resolution, manage request resolution. Contribute to IT lab activities In hardware and software installation. Key Accountabilities: ● Perform the triage of the incident and support office endusers ● Troubleshot and fix incidents ● Manage escalation to 3rd level service desk team or 3rd parties where required ● Manage comunication with the endusers both telematic and by phone ● Manage Endusers request ● Perform hardware and software maintenance and intallation on the IT lab ● Partecipate to deployment projects ● Partecipate to build the knowledge based documentation ● Processes monitoring (es.backups, infrastructure) ● Contribute to inventory / asset management ● Perform hardware and software maintenance and installation for internal users and for the IT lab activities ● Communicate and update the business in P1 incidents until resolution ● investigation and analysis of all type of incidents until resolution ● Availabe to work on turns over week days , weekend and holidays Skills & Experience: ● Experience of IT systems ● Experience of supporting systems in retail environments ● Technical background in management/maintenance/installation of IT systems ● Experience on Microsoft client operating system ● Experience on Microsoft server management ● Experience of networking infrastructure and communications (LAN/WAN) ● Experience in carrying out routine configuration/installation and reconfiguration of hardware and software for both client and server platform ● Understanding of cyber security principles ● Ideally computer sciences degree, but not essential if relevant prior experience or knowledge ● Troubleshooting attitudes ● Effective in identifying and resolving problems, seeks relevant data recognises important information and diagnoses possible causes ● Excellent interpersonal, communication skills ● Team player attitude ● 4 year experience in a similar position ● Fluent English written and spoken ● Experience of working with the following would be desirable but not essential (training can be provided for the right candidate): M365 applications, Service Now ITSM, ITIL knowledge Service Desk Operator ? Polish Native 07/10 – Italia, Italia – Adecco Italia spa Funzione: Help Desk 1st line specialistCategoria: Help Desk / Assistenza InformaticaInizio previsto: 31/12/2023Luogo It Help Desk 07/10 – Cerro Maggiore, Milano – Adecco Italia spa Funzione: Help Desk 1st line specialistCategoria: Help Desk / Assistenza InformaticaInizio previsto: 01/11/2023Luogo Knowledge Content Specialist – Polish Native 07/10 – Italia, Italia – Adecco Italia spa Funzione: Technical WriterCategoria: IT Management / Pre-Sales / Post-SalesInizio previsto: 31/12/2023Luogo di lavoro: 10/08 – Milano – E-Work – Milano – e-work S.p.A., HR Executive Branch, ricerca per azienda leader nel settore ospedaliero privato in Italia, un/una J-18808-Ljbffr